Complaints

This profile includes complaints for Conservice Utility Management & Billing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Conservice Utility Management & Billing

  750 Gateway Dr River Heights, UT 84321

• 

  Conservice Utility Management & Billing

  PO Box 4696 Logan, UT 84323-4696

• 

  Conservice Utility Management & Billing

  595 S 80 E Logan, UT 84321-6838

• 

  Conservice Utility Management & Billing

  67 Warehouse St Rochester, NY 14608-1460

• 

  Conservice Utility Management & Billing

  5482 Complex St #108 San Diego, CA 92123

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My water/sewer meter readings on the monthly statement are incorrect; they are grossly overstated. This has been going on since October 2021 and I most recently reported this at the end of June--as well as in February. I continue to be overcharged for consumption that I have not consumed. I have been charged for over 28,000 gallons/month when the documented reality is a usage of under 2000 gallons/month. See attached breakdown of data. I have been tracking this data and taking pictures of my meter since February. When will this be fixed, when will I receive a credit for money owed back to me?

  Business Response

  Date: 09/27/2022

  **** - I'm sorry for the delay. For the past several months we were not receiving reads from your meter, so we could not confirm your actual usage. Your usage was estimated during this time. 
  
  We have began receiving daily reads again. You will be billed based on your actual usage going forward. 
  
  Based on the daily reads we've received this month, we will review your previous billing and calculated any necessary adjustments. Once there are any updates on this you will be contacted. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions. 

  Customer Answer

  Date: 09/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  **** ******
  

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,My water/sewage bill from Conservice has been always historically around $40-$60. In July, my bill jumped up and doubled for no reason as I have not changed my water usage habits. I investigated into this and found out my neighbors in the Arrowwood apartments are having similar issues so I called my leasing office and maintenance came to see if there is an issue with the meter. They tested it and turned off all my water and the meter was still reading consumption. They will remedy the problem and order a "check valve" to fix the issue but they said it will take 2 weeks to fix.I told Conservice I would like a refund but they cannot give me a refund until the issue is resolved- however I move out in 2 weeks. Because I am moving out- they said they cannot process a refund for me. This is unethical.My July bill: $65.12 My August bill: $102.29- jumped up! Even though I was out of town Aug ***** My September bill: $93.68

  Business Response

  Date: 09/27/2022

  ********* - We are currently following up with your property management to confirm if adjustments can be made based on your previous usage as there is a maintenance issue. Once there are any updates on this you will be contacted. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions. 

  Customer Answer

  Date: 09/27/2022

   
  Complaint: 18050048
  
  I am rejecting this response because:

   

  I have complained about this issue 2 months ago- the communication between Conservice and Arrowwood Apartments has not been productive. Please continue helping me get a refund :)

  
  Sincerely,
  
  *************************

  Business Response

  Date: 10/06/2022

  ********* - We are still working with your leasing office in regards to this. Again, once there are any updates on this you will be contacted. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions.

  Customer Answer

  Date: 10/06/2022

   
  Complaint: 18050048
  
  I am rejecting this response because: its been 2 months and I already moved out. I want to see how I can get a partial refund please
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a tenant with invitation homes at 2 seperate properties since April 2020. I have always paid my rent and these con service utilities not only on time but ALWAYS ahead of time. I began questioning my water and sewer bills almost a year ago when my sewer bill went from 30 to 50 to now 200 a month and water has fluctuated between 6 and 300 when I am a single occupant and have no grass or lawn just xeriscaping. Anyways I called the utility companies directly but was denied copies of the bills because they are not in my name. I requested through invitation homes multiple times copies of the actual bills and all they keep sending me is the same con service statements which are not the actual bills from the utility companies. I keep paying them blindly but I have every right to see the bills they are asking me to pay. Especially since using con service is not an option but made mandatory in my lease. If the bills are accurate so be it and I will keep Paying as always but I need to see the actual bills for ****************** from February 2021 to current as well as ************************************************************** from April 2020 to February 2021 otherwise I am going to have no choice but to have my company attorney formally request this information thru whatever legal means necessary to see my own bills. Please just email the actual water trash and sewer bills for my records thank you for your prompt response thats all I am asking for seems not too much to ask

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since trion properties bought the apt. complex i live in on nov. 23 2021 they have been using conservice. it has been 2 people living in my apt. since oct. of 2020 and my former roommates signed papers when they left. conservice has been billing me for 5 people living in the apt. on july 7 it was brought to their attention and i was eve n put on hold while they contacted trion to verify it. they came back and said yes it was confirmed only 2 people have been living in my apt. and that i would be credited. in august i called back on the 17th and learned the paper had just been submitted the day before. i couldnt understand why it would take over 30 days to submit the paper. regardless as of sept. im still being charged for 5 people. i have spoke to tenants that have 2 people living in their apt. and their bill runs 67 a month. its simple addition, subtraction and multiplying. i dont want to keep paying what i dont owe but if i dont then a 75 dollar late fee gets added to my bill. i have tried being nice and patient and have sent several emails and made several calls and keep hearing its being taken care of. im to the point of taking legal action and calling the media. i want my bill made correct and credited for what i have over paid. so far i have paid ******, ******, ******, ******,and ****** thats a big difference of 66 or 67 a month. the way they come to figure it is beyond me. and if trion is the one actually paying the bill then they are stealing from me and ill be filing a complaint against them also. i cant believe after all the complaints filed against conservice that there still in business. we should be able to view an actual water bill. its illegal to profit from utlities but no one seems to hold these companies accountable. like i said im ready to take legal action and call the media.

  Business Response

  Date: 09/13/2022

  ***** - We did follow up with your property management in regards to adjustments. However, they confirmed that there are 5 people listed on the lease. If needed, I advise reaching out to your property management in regards to updating the occupants listed in your lease. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions. 

• Initial Complaint

  Date:09/07/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My leasing company uses Conservice for trash and sewer. I pay water and sewer to another utility company. I reached out to Conservice first because they charge a "convenience fee" and a "service fee" to create your bill (no other utility company does this) Conservice has yet to respond to my inquiry to explain how I'm being charged for the same service by two separate utility companies. Also, Conservice appears to be significantly overcharging for sewer. For July 2022, my water company charged $5.60 for sewer, but Conservice charged $20.01. I would like an explanation of charges as my meter is read and reported by my water utility service.

  Business Response

  Date: 09/13/2022

  Tycie - The monthly service fee is charged for calculating your charges, sending out the monthly statement, and providing conservation resources. This fee is similar to other fees charged by other utility companies for similar services. It is extremely common for utility companies to charge a service fee. 
  
  The convenience fee is charged for any one-time payment made through our system. You can avoid this fee by mailing in a payment, using any bill pay options offered by your bank, or signing up for auto pay. You can find https://conservice.zendesk.com/hc/en-us/articles/4407182784283-Where-and-how-to-make-your-utility-payments for more information.
  
  Your property management receives bills from ******** Services and the County of Orange for the trash and sewer services. You are receiving a portion of these as outlined in your lease agreement. 
  
  If you are receiving a sewer charge along with your water charges, this is likely simply based on your water usage. The county bills an annual sewer bill for the collection, treatment, and disposal of the wastewater. This is sent to your property management for the entire community. These charges are divided into monthly amounts and divided among each apartment. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions. 

  Customer Answer

  Date: 09/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 5 months we have been charged for electricity on our apartments unit for our rent cost through this con service utility company when we have our own utility provider ************ we have submitted paperwork proving this we have not received any compensation back and they have not taken us off their billing list so we are continuing to get billed for something we should not have to pay.

  Business Response

  Date: 09/13/2022

  ****************** see that we received the electricity bills you have sent in. These are currently being reviewed. Once there are any updates you will be contacted. You can find more information about vacant charges at https://conservice.zendesk.com/hc/en-us/articles/4407182786203-What-are-vacant-charges-and-why-am-I-receiving-them-. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions. 

• Initial Complaint

  Date:09/03/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every month my conservice bill which is water sewer only is bigger than my electric bill. NEVER IN MY LIFE HAVE I HAD THIS MUCH OF A BILL FOR WATER I DO NOT USE! My daughter and I . Thats it. I work full time Im never home. Why is my bill ****** a month and how can I get far away from you people. Conservice should be shut down for stealing money from people each month. I do not want this I dont want to pay for bad maintenance, someones leaks, pot plants etc. why am I forced to use this rip off service I do not want. Im leaving this place ** of this c***

  Business Response

  Date: 09/09/2022

  ********* - Unfortunately, I do not see that you have contacted us directly. To clarify, your water and sewer charges are calculated based on your occupancy and square footage. Your individual usage is not being measured. 
  
  Your property management receives bills from the local utility provider for the community's total water and sewer services. These charges are split in half. One half is used to calculate a charge per occupant and the other is used to calculate a charge per square foot. You are being billed for 3 occupants and ***** square feet. 
  
  Any increases or decreases in the community's total water and sewer charges will reflect on each resident's statement. Increases in the overall water usage during the summer months is not uncommon. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions. 

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/29/22, I attempted to contact Conservice Utilities regarding my water bill; Conservice provides the utility billing for my apartment complex, *********. I left a message with Conservice via their website requesting that someone contact me; they have never contacted me as of 8/31/22. My water bill had jumped from approximately $25-35/month to $250 for that month.On 8/1/22, I contacted Conservice through the Chat option on their website as the phone number was not working; the phone would keep you on hold for 12 minutes and then disconnect, three attempts were made to communicate via phone before I used the Chat option. In this Chat I was told that my water bill had increased dramatically several months prior to the 8/1/22 bill but that I had been receiving a credit- they nor I could say where/why there was a credit applied to my account. The Conservice employee sent me a copy of the ledger so that I could see it.8/3/22, I contacted Conservice through the Chat option again regarding my bill. I made them aware that my leasing office had checked my meter for leaks, and that everything was working properly. Conservice stated that my leasing office needed to contact them to come out to check. My leasing office made several attempts through the month of August so that Conservice could inspect the water meter as well; Conservice never came to check the water meter.8/31/22, I contacted Conservice through the Chat option to verify that the water issue had been corrected; it has not. Conservice stated that they needed to be contacted by the leasing office to correct the issue but again, Conservice has made zero attempt to resolve the matter.Conservice has done nothing to contact me nor have they done anything to correct the issue that has caused my water bill to jump 10x the previous amount, I have lived at my apartment for 3 years without issues until now; but I can get no assistance from Conservice.

  Business Response

  Date: 09/12/2022

  ***** - An email was sent to you on 08/04/2022. If this was not in your inbox I advise checking your spam. I also see that you chatted with a representative on 08/01/2022, 08/03/2022, and 08/31/2022. 
  
  In reviewing your account, I see that previously we were not receiving reads from your meter so your usage was estimated to the property average. As of 02/01/2022 we began receiving reads. These reads indicated that a large amount of water was being used each month. 
  
  We will be following up with your property management in regards to having your meter checked as no maintenance issues were found. We will also discuss any possible adjustments. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions. 

• Initial Complaint

  Date:08/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Double charged, randomly. There is no legitimate reason you should double bill some months. Using a reason like no bill the 1st month or so you dont have to pay when you leave is beyond absurd. 99.% of people renting and paying utilities for a fact pay 1 water, 1 gas, 1 electricity etcand please dont use the excuse like other companies do this.who budgets and plans to pay double some months? Youve got to stop thisits not popular, its not cool and no reason makes sense. EX..double rent this month? Double mortgage this month? It doesnt happen and should NEVER HAPPEN !!! Your company is not wealthy or stable and the legal team is beyond below average. You will be sued again as you have been many times. Stop the horrible publicity and do the right thing, your morals and values as a company are junk. Stop the bleeding and try moving in the right direction.

  Business Response

  Date: 09/06/2022

  ******** - Unfortunately, I do not see that you have contacted directly in regards to your concerns. As a third party utility management and billing company, we simply bill you for any charges received from the local utility providers as they are received. 
  
  While we were calculating your September statement we received 2 bills from ************* utilities. They bill for water, sewer, electricity, and trash. You can find more information about multiple service periods at https://conservice.zendesk.com/hc/en-us/articles/4409031467291-Understanding-Multiple-Service-Periods-Single-Family-Homes. 
  
  Please feel free to reach out to us online at www.utilitiesinfo.com with any questions. 

• Initial Complaint

  Date:08/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving bills from conservice on behalf of FPI property management for utilities that are included in my rent. Also billing goes back to 3/22. My trash, cable, and sewer have always been included in my rent. I received a quarterly water bill averaging **** dollars. I have lived here for almost 8 years and FPI Management recently took over and are trying to bleed everyone dry!

  Business Response

  Date: 09/06/2022

  ****** - Unfortunately, I do not see that you have contacted us directly with any questions. To clarify, we are simply billing based on your lease renewal. All your utility charges should still be paid directly to your leasing office along with your rent. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions. 

  Customer Answer

  Date: 09/06/2022

   
  Complaint: 17758295
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  According to property, bills are to be paid to conserce

  Business Response

  Date: 09/13/2022

  ****** - I'm sorry if you were misinformed. We will follow up with the property in regards to this. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions.