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Business Profile

Portrait Photographers

JCPenny Portraits

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Portrait Photographers.

Complaints

This profile includes complaints for JCPenny Portraits's headquarters and its corporate-owned locations. To view all corporate locations, see

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JCPenny Portraits has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/11/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have scheduled two appointments for my newborn to have his photos taken. I have been calling the store non stop since the first booking. I have also left messages with my info to be contacted back to ask questions I never received a call back so I had to cancel the appointments I then rescheduled and again attempted to contact them. In one day I called 37x starting from 11am I again left a message never received a call back. Your website doesn’t list specifics about the props that will be available, are swaddles available if we want a picture with mom and dad only holding babies feet is that possible. I rebooked another session and still have YET to hear back. Now since it is now less than 24 hrs I can’t cancel otherwise I will be charged a late cancel fee in which your business is refusing to answer the phone and refusing to return phone calls to answer customers questions

    • Initial Complaint

      Date:04/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had appt for photos at jcp portraits in modesto ca day before Easter! Sat march 30th appt was 230 and we didn't get seen until at least 4-430pm They said were running late due to an employee not showing up when other employee was off… And employee was returning call so she was down someone. As soon as other employee showed up the other employee went to lunch instead of trying catch up! I understand emergencies happen but making customers wait almost 2 hrs isn't good service! Honestly had we not had new dresses on for 3 kids Easter I would left!!! Like other customers did!!! No phone call in-advance! And taking lunch instead getting caught up! I left review when got email from jcp! To have mgmt call me She did and said ill send u $50 Coupon for next visit by end of day never happened called left message no reply yet At this point I want corp do full refund for wait and how many pics taken! Pics were limited due to time im assuming if u see other seasons u Will see more poses taken on past times So would like full refund of total spent $130 and have next session free for The wait and portraits not being taken correctly… I suggest next time getting a call ahead that times need be pushed due to workers being later etc

    • Initial Complaint

      Date:03/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company took pictures of my family and the shots were horrible but they refused to work with me to get anything resolved. They wanted to tell me about their policy but I informed the photographer when she showed me the pictures that I did not like them.

    • Initial Complaint

      Date:03/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      JCPenney In-Store never refund my cancelled order I'm in a bit of a situation and could use some advice on how to proceed. I've never pickup an item at a JCPenney store and was cancelled, they promised will send a refund via check. It's now been over 7 business days without any sign of the refund. To complicate matters, I originally paid for the item using PayPal, and when I opened a dispute with them, it was denied. I'm considering reaching out to Chase (my bank) for help, but they've indicated they need proof of the issue. The only evidence I have is a paper provided by the store manager at the time of the return. I've tried resolving this through JCPenney's online customer service, but they've informed me they can't assist with issues related to in-store pickups. Additionally, attempts to contact the store directly have been fruitless; it seems impossible to get anyone on the phone despite multiple attempts.Has anyone here faced a similar situation, or does anyone have any suggestions on how to proceed, especially with the added complications of dealing with PayPal and Chase? Any advice on how to effectively communicate this issue to my bank or any alternative steps I could take would be greatly appreciated.Thank you in advance for your help and suggestions.

    • Initial Complaint

      Date:03/13/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Jcpenny portraits stated that we had to pay to get our pictures shipped due to covid but still don't understand stand why becuase we have to go in store to take photos. They are still using that excuse and it doesn't make sense I lean in thay case they should just close if it's due to covid because you in there for an hour or more taking photos and choosing them after but we can't come in to pick them up in store like we have. I spent like close to $50.00 on just shopping cost amd they don't even ship them in the best conditions i have had photos dropped off at my door in the rain. I still plan on try to go there for when my son is born but I honestly meed to find a better place I havnt becuase im use to coming here I been taking photos woth JcPenny portraits since 2011 and it has real down graded. I have had memberships and still have to pay shipping. I really would like ot to be how it was where you don't pay for shipping and can pick up in store. Just feels like a waist. Would be nice if they don't charge this and more and refund my shipping fees. I take pictures of my kids 4 to 5 times a years. With my newborn coming ill have milestones and birthdays for him so more fees on top of a membership that barley offers stuff for the 2 years its active.

    • Initial Complaint

      Date:06/09/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Scheduled an outdoor photo session with JCPenney for 6/4/22 and advised that I have a Groupon to be used. Went to the session for my 1 year old son and was advised by the photographer that no money is collected in person and that the Groupon can be entered when the studio emails me the proofs. I received the proofs on 6/8 and on 6/9 tried to purchase the ultimate photo package and also apply my Groupon. The website advised that the Groupon was not valid, but it expires on October 2022. I called Lifetouch and spoke with Champaign. She was very confused so I asked to be escalated to her manager. Her manager Dontate advised that he was not familiar without door promotions so he was not sure if the Groupon can be applied. I feel as if this was a rip off because the Groupon once viewed can not be exchanged and JCPenny offered no resolution. In addition to my Groupon not being accepted on the website, I had several other coupons that were rejected too ($50 gift, $15 off, 50% OFF additional photo purchase and etc...). I explained to Dontae that I followed the Groupon as advertised and should not pay $179 for the package in its entirety when I have an used Groupon. Escalating to the BBB to offer assistance.

    JCPenny Portraits is NOT a BBB Accredited Business.

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