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Business Profile

Business Consultants

Ecom Family

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ecom Family's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ecom Family has 2 locations, listed below.

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    • Ecom Family

      13303 S Teal Ridge Way Ste 240 Riverton, UT 84096-2829

    • Ecom Family

      13222 Tree Sparrow Dr Ste R360 Herriman, UT 84096-2901

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Complaint about Ecom Family

      Contact Email**: ************************ ********** **************************************************  In December 2023, I purchased a mentor course from Ecom Family, which turned out to be extremely disappointing. Initially, they modified their refund policy several times, which created confusion and concern. Despite numerous complaints from students about lack of communication, my requests for a refund were consistently ignored.

      The course itself was inadequate. We were instructed to use Discord for communication, a platform not mentioned at the start, and expected to troubleshoot problems on our own. One of my main goals was to learn how to sell on Amazon. However, Ecom Family assigned me a product that they were already selling, creating a direct competition issue.

      Promises to resolve these issues and provide additional support were not fulfilled. I was told I needed to text them over 500 times for assistance, a requirement later reduced to 200, yet I received no responses. They assured they would build the site, handle all tasks, and teach me how to manage it, but they did none of this. Over $1,000 was taken from me with no tangible results.

      Requests for proof of their work and a refund were met with refusal. I am submitting this complaint to alert others to Ecom Family’s deceptive practices. They failed to deliver the services they advertised, and their handling of my case feels fraudulent.

      Thank you for your attention to this matter.

      Sincerely,
      Tim Fligg

    Ecom Family is NOT a BBB Accredited Business.

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