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Business Profile

Storage Units

Towne Storage - Riverton/Herriman

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 9, 2023 (their system was slow and the bank that shows transactions immediately was on instead on 8/11), I purchased 4 wardrobe boxes for way more than other places. It was $111.50 for 4 boxes and almost half that at a competitor.

    Realizing that I returned them that day, since the person I bought them for wouldn’t refund me that much. The worker took down my information and said it was a new system and so he wasn’t sure how to do a refund and that a check (are we in the stone ages?!) would be mailed to me. That check never came and I checked my bank records and no refund either.

    I emailed the store on 10/4 with a picture of my receipt and the store manager (that conveniently didn’t include their name on the email) said he would have a check mailed to my old address and my last name spelt wrong before checking all of that with me! He knew I was bought them for moving. (Spelling my last name wrong is a huge annoyance to me and shows lack of detail on their part when he copied down the information from my bank card.)

    Then I followed up after nothing came (I do have my mail forwarded from the old address) and checking my bank and nothing. I got an email response now with a name, saying they’d look into it and get back to me. Literally nothing ever since!

Towne Storage - Riverton/Herriman is NOT a BBB Accredited Business.

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