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Business Profile

Vitamins and Supplements

Clean Simple Eats

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

This profile includes complaints for Clean Simple Eats's headquarters and its corporate-owned locations. To view all corporate locations, see

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Clean Simple Eats has 3 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/24/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 6, 2024 placed an order by May 15 never received contacted company via email (email is only method of possible communication) 3 days later am advised 1 item on back order. Requested to cancel this item and send me other item. After 8 emails I was told it is in route. May 22 still did not receive sent email # 9 then may 24 they respond that they will place another order???? Terrible customer service. They charged me for shipping on top of never sending me my item not did they advise it was out of stock. They said it shipped and now back track that they will order. Was charged 29.95 order # ********** shipping was 4.99

    • Initial Complaint

      Date:09/18/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered items from Clean Simple Eats. They were the Green Apple greens & the Strawberry Watermelon Hydration. These items were not as described. I went onto Clean Simple Eats website and sent them an email. This was months ago. I never heard back. I had contacted Quadpay who I ordered through and keep getting tossed back to Clean Simple Eats. It's extremely poor customer service to not respond to emails nor give a refund for the item not being as described. I'm filing a complaint because I have reached no resolution reaching out to them or quad pay.

      Business Response

      Date: 09/19/2023

      We did not see any previous emails from this customer requesting a refund of their products, and I apologized that those did not come through to us.

      We did reach out to the customer and issue a refund on this order, for items not being as expected. (see screenshot)

      Customer Answer

      Date: 09/19/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *******

    Clean Simple Eats is NOT a BBB Accredited Business.

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