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Business Profile

Moving Companies

Mesa Moving And Storage

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

This profile includes complaints for Mesa Moving And Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mesa Moving And Storage has 9 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/17/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired this moving company to move my office desk to storage until the winter weather was over and then deliver t to my home. They picked up the desk on 2/22/2023. It was in good shape. I had received an estimate, which I signed, but the movers were having computer trouble and didnt give me any pickup paperwork. They didnt offer me any insurance at that time. The estimate gave me $6,000 insurance. The delivery mover told me that they picked up the furniture at the storage facility which was already loaded. The damage clearly occurred at the storage facility. When it was unwrapped, the wooden credenza portion of the desk was broken in two. He told me that the company would make it right. The desk couldnt be put back together. I filed a claim and, despite the estimates insurance provision of $6,000, they offered me $150. The desk credenza was replacement was estimated at $3,459 (by the company I purchased it from). I have tried for weeks to get them to pay me to replace the credenza but they came up with a one time customer satisfaction offer of $500. I want my desk credenza replaced or at a minimum, refund of the amount I paid for the move ($2,215.10).

      Business Response

      Date: 06/20/2023

      We truly apologize for this situation, and for the confusion and stress this event has caused the Kahnle family.  Mesa, in consultation with our legal team at ******************* has agreed to pay this claim for $3,400.  This is specifically for the credenza portion of the desk - and the only portion that was damaged during the relocation.  Please contact our representative at ******************** ********************* at ***************************, with further questions.  Thank you!

      Customer Answer

      Date: 06/20/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Mesa Moving And Storage is NOT a BBB Accredited Business.

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