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Business Profile

Art Gallery

Sunset Framer & Art Gallery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had gone to this business with two framed pictures that had been damaged when they fell down off our wall. The frame was damaged on one piece and the glass broke in the other. The date was 4/2/2024 and we were hoping to get them repaired. They said they could repair them so we paid the business $167.06. Order #********. We stopped by the business the first week of June to check on them and the work was not completed. We were going on vacation and asked if they could complete them by July 12. After returning from vacation we called to see if the work was done. No answering of the phone. Since then we have stopped by on numerous occasions and the store appeared to be closed. Note on the door said they were closed temporarily due to an illness and a number to call. Still no response!

Sunset Framer & Art Gallery is NOT a BBB Accredited Business.

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