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Business Profile

Athletic Apparel

SwoobFit, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Athletic Apparel.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/14/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction-- 11/14/22
    Amount paid to SwoobFit-- $71.00
    Order # **** I placed my order on 11/14/22. I received a confirmation of my purchase which stated that they were getting the order ready to be shipped, and I would receive notification when the package has been sent. I have not received a notification that it has been sent, nor any other correspondence regarding my order, even though they have charged my credit card. I emailed the company on 11/28/22, and heard nothing in reply, as of today 12/14/22. I paid the cost of the order through an application named Shop.app. This app allows you to view tracking info and to message the company from which you purchase goods. I made several attempts from 12/5/22 through 12/12/22 through Shop.app to get in touch with SwoobFit with no response, as of today. I also tried to call the number they provide on their webpage, and it is out of order/disconnected. SwoobFit has not made any effort to contact me or to rectify the issue, or to refund my money. Please advise. Thank you for your time.

SwoobFit, LLC is NOT a BBB Accredited Business.

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