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Business Profile

Baby Accessories

Bountiful Baby

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baby Accessories.

Complaints

This profile includes complaints for Bountiful Baby's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bountiful Baby has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/08/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Bountiful Baby. I received an email confirming my order and given an order #. Immediately thereafter, I received an email saying my order was cancelled and my payment refunded. Reasons "unforseen issues". I placed another order using another email address and got the same thing. Finally, I reduced my order and immediately got a response that my order was cancelled. That makes 3 times. I emailed them asking for an explanation and got no response. I told them I was being discriminated against. I previously threatened to file a complaint with BBB because they overcharged me for shipping. When I told them I was going to file a complaint, they immediately refunded me the difference in shipping. Now they are refusing to sell to me. This is called 'black listing'. This is very disturbing. I receive emails from them daily telling me about their close out sales, but yet I cannot order from them.

    Bountiful Baby is NOT a BBB Accredited Business.

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