Complaints

This profile includes complaints for Aspen Falls Spinal Care Center PLLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Aspen Falls Spinal Care Center PLLC has 2 locations, listed below.

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  Aspen Falls Spinal Care Center PLLC

  370 E South Temple Ste 100 Salt Lake City, UT 84111-1240

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  Aspen Falls Spinal Care Center PLLC

  912 W Baxter Dr Ste 130 South Jordan, UT 84095-5876

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience with this chiropractor has left me deeply disappointed and concerned about their business practices. I had initially paid for a package of 24 DRX-**** table stretching sessions and 24 laser therapy sessions, hoping to find relief for my back issues.As my treatments progressed, I realized that the therapy was not providing the results I had hoped for. I asked the chiropractor Dr. *** if I could get a refund and he said yes but it would a discounted rate since I signed up with a discount. I had 4 DXR sessions and 6 laser sessions left when I decided to inquire about using the remaining visits for acupuncture and massage, which I believed might be more beneficial for my condition.To my surprise, instead of accommodating my request or providing a reasonable solution, I was informed that I would need to pay even more money to access those services. This unexpected and, in my view, unethical financial demand was not what I had agreed to when I initially signed up for the treatments.In light of this experience, I requested a refund for the unused visits, as I no longer had confidence in the effectiveness of their services and was troubled by their business practices. Unfortunately, despite multiple requests, I have yet to receive a refund.Overall, my experience with this chiropractor has been disappointing, and I feel compelled to share my concerns to help others make informed decisions.I would like a full refund of the remaining DXR and Laser treatments. I have not received this so that is why I am filing a complaint.

  Business Response

  Date: 08/30/2023

  Dear Mr. ********,
  First and foremost, I want to extend my deepest apologies for any inconvenience or distress you may have experienced. At Aspen Falls Spinal Care Center, our primary goal is always to provide the best possible care and to ensure that our patients' needs and expectations are met.
  I'm genuinely sorry to hear that the ******** table stretching and laser therapy sessions did not yield the results you hoped for. We appreciate your feedback and understand your desire to explore acupuncture and massage as alternative therapies. I regret the confusion and disappointment caused by the financial details surrounding these service changes.
  Regarding your refund request, we have attempted to contact you multiple times through phone and text to process the refund efficiently. We understand the importance of ensuring that our patients feel their financial concerns are addressed promptly and transparently.
  To expedite the refund process and ensure that there are no further delays, I kindly request that you provide us with a refund address. We're committed to resolving this matter to your satisfaction and will be happy to mail the refund check once you provide us with the address.
  Your trust and well-being are of utmost importance to us. We value every patient, and I personally apologize for the distress this situation has caused. Our clinic continually strives for excellence, and we're thankful for patients like you who hold us to a high standard.
  Again, I deeply apologize for the oversight and any inconvenience it may have caused. Please do not hesitate to contact us directly with any further questions or concerns. Your feedback helps us improve, and we're dedicated to making things right for our patients.
  Warm regards,

  *************************,

  Office *******************************fusion="c2c">p.************

  f. ************

  Customer Answer

  Date: 08/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Please send me address to the business

  *******************************************

  **************, ** 84109
  
  Sincerely,
  
  *********************************