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Business Profile

Colleges and Universities

Utah Virtual Academy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    End of 2019 start of 2020 I don't remember how much was paid but COVID hit and the trip was postponed then when they started it back up I was told I'm not allowed to go unless I have been vaccinated I was not so I chose to get my money returned they have not returned the money and are now avoiding my calls. I was trying to sort it through with the business but they started to avoid even speaking to me and I just recently found out about bbb.

    Business Response

    Date: 07/29/2024

    Hello, 

    I believe you may have your issue confused with another vendor. As a school, Utah Virtual Academy, we do not collect fees our sponsor trips for students. What was the trip for? Do you know what vendor you paid? How can UTVA be helpful in resolving this matter? Please let me know if you have any additional questions. 

    You can reach me at ****************************************. 

    Thank you, 

    *****************************

    Executive Director, Utah Virtual Academy

    Customer Answer

    Date: 07/31/2024

     
    Complaint: 21975694

    I am rejecting this response because:


    The trip was a Dc to ******** trip, it was through EF Explore America, I had contacted utah virtual academy numerous times trying to get in contact with someone able to help get my money back. When I finally got ahold of someone I was in contact with the billing department. I was told to get in contact with the professor and they would be able to offer us the refund. They had tried to transfer us but it was sent to a voice-mail that wasn't set up. Anytime we tried to contact anyone after that if was either a voice-mail or the call ended. I just want to get in contact with whoever can get my money back. 
    Sincerely,

    *************************

Utah Virtual Academy is NOT a BBB Accredited Business.

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