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Business Profile

Colleges and Universities

Western Governors University

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 79 total complaints in the last 3 years.
  • 33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,Before starting last semester, I needed to wait before starting up my *** classes again. I brought this up with my *** councilor, and the term break staff. However, I was told that *** had canceled the program that I was in and to maintain my progress I had to re-enroll. I was strong-armed by multiple people at the university into continuing. This is an immoral practice as a university designed to increase their revenue. In the last 8 months, I have finished my teaching credential, finished my first Master's degree, finished student teaching, started two jobs, moved twice, got engaged, planned a wedding, and dealt with serious family illnesses.I was forced to start at a time in my life when I was not ready to. This was *** strong-arming me into giving them money, and created the urgency to start right away by cancelling the program. This is an egregious educational and business practice. Please help me receive a refund for last semester at ***. Thank you.

    Business Response

    Date: 12/15/2022

    This student has appropriately filed a formal complaint with ***'s Student ********************* His concerns will be addressed through that process.

  • Initial Complaint

    Date:11/23/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Their giving me a hard time after applying to enroll for the December start date and they dont offer any much business degrees in finance bachelors only business management

    Business Response

    Date: 11/23/2022

    *** has many processes that have to conclude prior to a new student's start date, such as transcript evaluation, degree verification, financial clearance, mentor assignment. It is impossible to contact the school on 11/23 and demand a 12/1 start date. When advised of this, the complainant became angry and hung up on our enrollment counselor. Individual was told before starting the enrollment process that *** has many bachelor degree offerings but not Finance. This individual may contact *** if they wish to. Our phone number is ************. We recommend a higher level of professionalism, as our students are required to abide by a code of conduct.

  • Initial Complaint

    Date:11/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I I am a first-term student at *** or was currently I am on administrative leave I have not received any of my credits except one class which also took forever to even be considered after turning those tests in multiple times and then I take the math test I've done flunked it twice you know that all the study and I can and then my freaking my health test you know I know I passed it I don't know what's going on but I shouldn't be on administrative leave I completely disagree with it and the way they run their school I feel like I was already set up to lose and that I was being scammed out of money I have a lot of different issues because when I signed up it said go at your own pace okay well that's understandable I tried doing the **** hours they said that my hours were not picking up and their system I studied for the math I did everything I was supposed to and I still f***** but it's just not doesn't seem right to be on administrative leave and then have to possibility pay cash on my own pocket just to go to school now I got to go and check out my studentloans.gov and see what I can do about that because no I don't think it's right that they get my money if I'm not going there oh and then they locked me out of the website because I am on an administrative leave which then I can't talk to anybody and I'm not really satisfied with the outcome I told him I was having issues with life my house is sailing you know going on foreclosure I told them what my study habits were and they still did nothing about it and I still flunked by like two points the examity test that they give I felt very uncomfortable with them and you have to be real careful on how you put things in I was getting answers right but it was still wrong because the computer couldn't read it right I just believe that I was scammed and taken advantage of and that also a school should not say on your schedule and I believe that a 78 or 79 would have been okay but since I was two points away.

    Business Response

    Date: 11/11/2022

    This complaint has a great deal of incorrect information. The Family Educational Rights and Privacy Act (FERPA) prevents *** from commenting on specific aspects of a student's experience and status at ***. In order to address the complainant's concerns and request, we recommend that this complainant read and follow the instructions in the Student Complaint Policy at this URL: https://cm.***.edu/t5/Student-Rights-Responsibilities/Student-Complaint-and-Grievance-Policy/ta-p/194.

    Customer Answer

    Date: 11/15/2022

     
    Complaint: 18391505

    I am rejecting this response because: this has nothing to do with the privacy act when I enrolled I understood it was competency based but I still did not pass with a 80. I took the math test 2 times and the line was right there. I also did not pass my health assessment and again it was like a 78. I did not even get to start my psychology class so I feel as tho I was set up to fail. and I still even tho I did not start class I did not pass it The staff is great exspecially math an health i told them i learned better working face to face and i also want to say that i did log in and if i had not logged in than i would have not been able to complete my book work.

    Sincerely,

    ********************************

  • Initial Complaint

    Date:10/13/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am attending *** as a student. I'm currently enrolled in IT and I was taking tests through the school in order the receive my CompTIA A+ Certification. I completed both the required courses to obtain my certificate, however the school somehow messed up the scheduling for these tests and I was given a different test than the one they require for the certification (They give you a voucher for a specific test to make sure this situation doesn't happen). When I was enrolling at the university I was told by multiple enrollment parties that I would be obtaining my certificates throughout the course, however, due to someone or multiple parties incompetence I am unable to obtain the certification and they have done nothing to rectify the situation. All they have told me is that I can contact CompTIA about it and request to take another test. The issue is is that I've invested 4 months into the certification and I am enrolled using my ** Bill. The ** Bill only lasts for 36 months and now I've basically lost 4 months of the ** Bill that I bled to get so I could get my education. I contacted different departments within the school and none of which have been even been slightest bit willing to assist me in this. The issue here is that I was lied to by ***, ignored by ***, and have no other means of reaching a conclusion on this. I believe *** is fraud organization that has scammed me out of my time, money, and wellbeing.

    Business Response

    Date: 10/14/2022

    The Family Educational Rights and Privacy Act (FERPA) prevents *** from discussing details of a student's academic records in this public forum. *** has a formal complaint policy and process to handle such issues. This individual has already begun that process and this issue will be resolved.

  • Initial Complaint

    Date:08/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a student at this university. Mid term they notified us that changes were happening to a course. We were required to turn in all papers by 8/1//2022. I turned my paper in on 7/27/2022. On 7/31/2022 I was asked to make minor revisions. I did this and turned it back in within 2 hours. They never evaluated the paper and automatically deleted my submission and enrolled me into the new course. I contacted assessment services and was told my class and aubmission could not be found. I feel they need to evaluate my revisions and not force me to redo months of work for their financial gain.

    Business Response

    Date: 08/04/2022

    This matter has been submitted to *** ****************** by the student's mentor. The ****************** will resolve the issue.

Western Governors University is NOT a BBB Accredited Business.

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