We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Hardware

Project Controls Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Public Partnerships LLC contracted with Project Controls, Inc DBA as Computer Assistant on 01/04/2024 to remove and ship computer equipment from Lacey, WA to Alpharetta, GA. The engagement resulted in damage to most of the equipment due to improper packing and lack of care by Computer Assistant. Three items of greatest value were two MS Surface HUBs and a Cannon Copier (pictured below) valued at approximately thirty thousand dollars for replacement. PPL’s procurement person has made numerous attempts to work with Computer Assistant’s, Carol P****** to file claims with UPS who Computer Assistant selected and used as the packing and shipping vendor. When the equipment arrived in Alpharetta, GA we discovered the damage and contacted Carol and met with a complete lack of professionalism. Her immediate feedback to PPL was for us to file a claim UPS and when asked what the insurance coverage we were met with silence. Our position is Computer Assistant should be working with UPS to cover the damage to the equipment as Computer Assistant transported to and hired UPS to ship PPL’s equipment. On a separate shipment Computer Assistant sent a copier as Freight, due to size, and was directed by PPL’s procurement to place $10,000 insurance before shipping. Carol was able to find insurance at an additional cost to PPL. The copier was shipped and appeared to be in one piece when it arrived, so feedback was given it survived the shipping. However, when the packing was removed the touch screen was broken as well as the upper tray. We recently had a technician come to the office to repair the device and it cannot be repaired. PPL procurement opened a claim with State Farm the insurance carrier hired by Carol and shortly after PPL procurement opening the claim Carol P****** instructed State Farm to cancel the claim. PPL is holding payment of their invoices until such time as our dispute with them has been settled. We have not paid Computer Assistant for the invoices sent to us for their services and shipping due to their failure to complete the requested services completely, which includes working through the damaged equipment claims. On 3/1/2024 we received a collection notice from Altus Receivables Management, the Computer Assistant’s collection agency. Public Partnerships LLC do not typically lodge complaints against other businesses, but the lack of professionalism and partnership has forced us to file this complaint before engaging external legal counsel. We do appreciate your assistance with this complaint and would be more than willing to provide you with more detail. Below are some pictures of the damage and communications of what we contracted and initial feedback to Computer Assistant.

Project Controls Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.