Complaints

This profile includes complaints for Canyon View Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Canyon View Credit Union has 23 locations, listed below.

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  Canyon View Credit Union

  3450 S Highland Dr Salt Lake City, UT 84106-3375

• 

  Canyon View Credit Union

  270 S 1500 E Salt Lake City, UT 84112-0670

• 

  Canyon View Credit Union

  4675 S Highland Dr Holladay Cottonwood, UT 84117-5137

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  Canyon View Credit Union

  13347 S Market Center Dr Riverton, UT 84065

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  Canyon View Credit Union

  5377 W Daybreak Pkwy South Jordan, UT 84009

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Riverton branch university federal credit union, branch manager, ****** denied me an overdraft on my debit credit card. I want a $10,000 credit limit on my card immediately. I have. This is a discrimination issue. She gave a loan to a male the same day but denied mine.

  Business Response

  Date: 05/16/2023

  Dear *****

  We are so sorry you had a bad experience at our branch and denied for overdraft.  I noticed however, we have since given you an e-cash loan. If you have any further inquiries please reach out to our call center at ************ and we would be happy to look into it for you.

   

  Regards,

  *******

   

  Customer Answer

  Date: 05/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************************************

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I intentionally wired money to *** Utah on April 20 2023. The wire was sent on April 21, 2023. A representative from UFirst Credit Union called to confirm this.
  On April 27, 2023, an unauthorized withdrawal from my account in the amount of $650 occurred. I immediately called the credit union and spoke with Scott P******. He sent me an Dispute an Unauthorized Withdrawal form, which I completed and return.
  On May 2, 2023, I called to inquire as to the status of my missing money. The next person, Pedro P******, responded in an email saying since *** was added to BillPay, there was nothing to be done. To be clear: I did not add *** Utah to BillPay. Ever.
  On May 3, 2023, I text-chatted with a person named Will, who (a) had no record of my prior interactions (though I do) (b) suggested that my account had been compromised (c) suggested contacting the police, and (d) saying there was nothing to be done.

  Business Response

  Date: 05/16/2023

  Dear *******

  We are very sorry for your experience. I spoke to the Call center manager regarding your complaint and I understand that our Bill Pay service provider has refunded you the money. *** Utah has also been removed from the Payee list on Bill Pay. If you have any further questions or concerns please call us at ************.

  Thank you,

  Shalini

   

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apparently University First Credit Union (UFirst) made a change to their online banking site and to their app on or around November 15th, 2022. These changes resulted in members having to re-register their accounts, which Ive done. I have 2 accounts, a business account and a personal account. After I re-registered the accounts and signed in I discovered both userids now sign in to the same account, that being the business account. I can no longer login to my personal and its now going on three days since Ive had online access to it. Ive called their support line twice. The first time I was told to give them a little more time and to check back later in the day. I gave them the entire day, trying again the next morning. Still no change and no access to my account. I called them back. The representative, far less courteous this time, told me the same thing theyre working in it. its their top priority. Give them more time. However after three days and no resolution, that doesnt help if you cant see your account, let alone manage it. So aggravating!!

  Business Response

  Date: 11/28/2022

  Dear Sir,

  We sincerely apologize for your frustration regarding our new online banking site.  We reached out to our vendor regarding this issue and have a resolution.  Our AVP of member service will contact you shortly to ensure your problem has been resolved.  

   

  Thank you again for being a valued member.

   

  Regards,

  *******

  ************

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last Thursday the 18th of August I closed my account. Ufirst opened an account in my name without permission or authorization from me. They did not advise of any attempted ACH deposits to the CLOSED account. They instead decided to open a new one.When I went back in person to close the account they advised they cannot close the account because there may be more activity on the account and they have not finished processing something on their end.All deposits where initiated after the account should have been closed.

  Business Response

  Date: 09/19/2022

  Hi *******************,

  Apologies for the late response.  We looked into your account and seems like the sequence of events were as follows

   

  You closed the account on 8/19

  Following that we received two refunds from ********** for approximately $106.  We went ahead and reopened the account to accept these deposits. 

  Shortly thereafter there was another ACH deposit for approximately $290 that also came through. 

   

  We asked you to come into the branch to collect these funds and we then re-closed the account.

   

  We apologize for any confusion this may have caused.  Please let me know if there is any additional clarification I can provide.

   

  Thanks

  *******

  Customer Answer

  Date: 09/19/2022

   
  Complaint: 17776238
  
  I am rejecting this response because:

   

  I did NOT authorize ufirst to reopen any accounts in my name. I even confirmed  with the individuals  that assisted  with the initial account closure that something like this would not happen. Instead ufirst fraudulent reopened an account in my name instead of letting the merchant deal with the rejected ACH attempt. 
  
  Sincerely,

  
  *******************

  Business Response

  Date: 09/20/2022

  Dear *******************,

  We followed our operational procedure to post funds that came through after the account was closed.  A letter was sent out, the funds were withdrawn and the account was reclosed.  

   

  Thank you,

  *******

  Customer Answer

  Date: 09/20/2022

   
  Complaint: 17776238
  
  I am rejecting this response because:
  

   

  Ufirst did not advise that the account could be reopened  on their whim. There was no statement or notice provided that the account  was reopened . Only a notice that advised ufirst had "issued" a digital card in my name. 

   

  Ufirst's "Procedures" are a prime example of consumer abuse. YOU DO NOT HAVE ANY AUTHORITY OR AUTHORIZATION to open/reopen/issue any services or accounts in my name. 

   

  Ufirst should have rejected the transaction with transaction code 02 - account closed. The merchant then can follow their course of action. Ufirst  fraudulent  opened and account without proper notice and accepted funds that it had not authorization to accept, for a customer  the issued a verbal (and eventually written) cease and desist.

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently complained to my fianancial instruction that there was a bad check cashed over a year old and they initially told me that after 6 months a check could not be cased at my fianancial institution. They lied, and after I told them it was fraud they refused to investigate or process my fraud claim. In addition, I want my refund of ****** ASAP. This is fraud and this isnt; the first time the credit union has mishandled my monies.

  Business Response

  Date: 08/29/2022

  Dear ********************,

  We are investigating this and will respond shortly.

   

  Thanks,
  *******

  AVP of TQM

  ************

  Business Response

  Date: 08/30/2022

  Dear Sir,

  Upon review we have refunded the amount of $750 to your account.  You should see it within the next couple of days.  It seems there was some confusion in our communication regarding processing your check.  In the future please place a stop payment even if they are dated over six months ago.

   

  Thank you,

   

  *******