We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

Utah First Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Utah First Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Utah First Credit Union has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called ufirst verified my account I needed to make sure I had my right account number to transfer money to my checking since they screwed up and they would not give to me they told me to come into a branch I told them I can not get in there in 9 min but they was rude I had to get money in there now I will be charged fees because of there mistake

      Business Response

      Date: 08/13/2024

      I spoke with ****************** regarding his concern.  The customer service person could have been more patient in dealing with Mr. ******** request as all he needed was a clarification of his account number.  We discussed several options to transfer money using digital banking and believe all issues have been resolved.  Thank you.

    • Initial Complaint

      Date:06/08/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yesterday I had a ************ take money from my bank account. I was trying to work with the bank and give them information regarding the scam so they could block my card. They blocked access to my account so i could not communicate with them regarding the scam. I probably have lost my money to the scam. $119 And a second charge for $59 for an item that was supposed to be $39.99.

      Business Response

      Date: 06/12/2023

      Utah First Credit Union has reached out to the *******************  The complaint is a result of ****************** being unsatisfied with a product he purchased, which is beyond **** First's control.  Per ********************** request, his card was blocked so that no new charges will be processed by the merchant.  ****************** is working with the merchant regarding the product.

      Customer Answer

      Date: 06/13/2023

       
      Complaint: 20159455

      I am rejecting this response because:
      Part of the complaint had to do with UFCU not being able to look at a way to solve the problem with the vendor. While i was trying to research whether the vendor was a scam UGCU disabled my account.  This took me beyond the time period where the charges could be reversed.
      Sincerely,

      *************************

      Customer Answer

      Date: 06/14/2023

      I desire that the complaint be resolved immediately. Nothing needs to be done 

      Business Response

      Date: 06/14/2023

      ****************** had a transaction authorized on June 6, 2023, and reached out to **** First to block the transaction.  Our team responded that we are unable to block a transaction, and could work on a dispute after the transaction posted to his account.  We provided him with a phone number to contact for the merchant as he stated he initially authorized the transaction, but the charge was higher than expected.  It is our practice that when a member authorizes a charge, they must work with the merchant to resolve the matter, unless it was not authorized by the member.  ****************** stated he authorized the charge, and the merchant was unwilling to refund his funds.  ****************** also received the merchandise purchased from the merchant.  ********************** account was not blocked during this time.  Our team had been communicating with him through his digital banking messaging. **** First has left ****************** multiple voice messages to try to resolve the matter.  We find with this type of purchase there tends to be fine print on the purchase that the initial charge is one amount, and if it is not cancelled within a certain time frame that a charge for a larger amount will be processed.  The current complaint will need to be resolved with the merchant.  We are willing to contact the merchant with ****************** if he would like.

      Customer Answer

      Date: 06/14/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:04/29/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for a vehicle loan they denied me since I had medical loan and I had a settled account we my vehicle was stolen and totaled and a charge off which was not my account and another one that was not my account and they held that against me and on there add says if everyone says no we say yes but that is false and I make plenty of money and I have documents to prove my claim

      Business Response

      Date: 05/08/2023

      *********************** (Complainant) applied for a vehicle loan with Utah First Federal Credit Union (**** First) on 4/26/2023. Complainant has also applied for additional loans in the past with **** First:
      7/13/2021           Vehicle Loan
      9/3/2022             Visa Credit Card
      3/22/2023           Personal Loan

      **** First considers all loan requests and makes decisions based on several factors, not just the credit report. In the case of the Complainants most recent application, **** First was not able to approve the loan. Complainant mentions issues on his credit report. Although those matters were weighed, they were not the only influences in our decision.

      The loan decision was shared in great detail with Complainant by the Lender, a Branch Manager, and a Senior Credit Manager. Upon request, **** First is happy to discuss further. 

    Utah First Credit Union is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.