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Business Profile

Digital Marketing

SISU SEO LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Marketing.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/19/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Sisu Customer Service,I hope this message finds you well. I am writing to formally dispute a charge of $1700 that has been billed to my account. I would like to clarify that I never agreed to any such charges and had previously canceled my trial membership in accordance with your cancellation policy.Upon reviewing my account, I am unable to find any justification for this charge. I had a clear schedule regarding my trial membership, and I believe there may have been an error in processing my cancellation.I kindly request that you investigate this matter and provide clarification regarding the charge. Until this issue is resolved, I would appreciate it if you could refrain from any further billing to my account.Thank you for your attention to this matter. I look forward to your prompt response.Sincerely, ***** ********

    Business Response

    Date: 11/19/2024

    I have never spoke with this individual or this business. Our business does not have any trials nor relationship with the complainant. This is a mistake or some sort of fraud. 

  • Initial Complaint

    Date:01/04/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ***** *****. I'm submitting a complaint and filing against Sisu, as they used a bait and switch practice to have me sign up for a trial, promised me a concierge level onboarding and customer service, and have refused to provide a refund (or even communicate with me) once I expressed my frustration at the lack of support I've received.

    On August 19th 2022, I had a lovely consultation with Ryan at Sisu. He messaged me that same day, saying that someone would be in touch to get me set up, but after that, the only correspondence I received were automated messages. The trial ended, and my card was billed on September 9th.

    On December 20th, as we did our year end bookkeeping, I found the charge and messaged Sisu to ask for a full refund. Kayla responded that they would not be providing a refund and ''If you decide to stop using Sisu during your subscription term you will not receive a refund, however you will still have access to Sisu during the remainder of your term. If you cancel your subscription you will not receive a pro-rated refund for the unused remainder of your subscription.''

    When I responded that I was still not satisfied, she let me know that Ryan had reached out to me. I've received NOTHING from Ryan or anyone else at Sisu, aside from their continual onslaught of automated messages.

    They denied my request for a refund, and have refused to communicate with me, after failing to provide a service which they sold to me.

    I've attached a screenshot of Ryan's same-day follow up message, and a screenshot of my emails which are all just automated / impersonal emails.

    I hope that Sisu will provide a full refund for the amount I was charged - $4,275.00

SISU SEO LLC is NOT a BBB Accredited Business.

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