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Business Profile

Assistive Telecommunications Equipment

Sorenson Communications, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Assistive Telecommunications Equipment.

Reviews

Customer Review Ratings

1.57

Average of 14 Customer Reviews

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Review Details

  • Rebecca M

    Date: 03/10/2023

    Rebecca M

    Date: 03/10/2023

    If I could get below a 5 star I would. This service is horrible and the federal government should not subsidize such as pitiful service. I'm sure the typists think it is a big joke, but when I'm miles away from my 95 year old mother and trying to communicate with her it is not funny to me!!!!!

    Sorenson Communications, LLC

    Date: 03/13/2023

    Hello,Thank you for the feedback about your CaptionCall experience. We apologize for your frustration and any inconvenience it may have caused you.We take all feedback regarding our service seriously, examining all complaints and taking the necessary action to correct the issue, whether that be working with the captioning agents or evaluating the technical aspects of the service. Your efforts to communicate your concern help us to improve and meet our goal to provide the highest quality captioning in the industry. We do our very best to look into technical issues and to follow up with the Agents who need improvement. Please contact out Customer Support team at ************** or send an email to ********************************** for assistance in troubleshooting the issues you have been experiencing, and to report future incidents of unsatisfactory calls. Again, we appreciate your feedback and apologize for the frustration you experienced.

  • Dawn S

    Date: 10/26/2022

    Dawn S

    Date: 10/26/2022

    Highly recommend this caption phone for anyone who is hard of hearing. Extremely easy and simply to set up. To top it off, ****** our rep that helped setting it all up, was outstanding. Her patience and expertise was awesome. ****** is that kind of person who you felt you have known for ever. Thanks *************** will be referring others for sure!

    Sorenson Communications, LLC

    Date: 10/26/2022

    Thank you for your feedback! We appreciate you taking the time to share your experience with us.

  • Karen C.

    Date: 10/21/2022

    Karen C.

    Date: 10/21/2022

    It was installed on Thursday stopped working on Sunday, called for help man got it working again over phone, worked for one day . Called again we were told it was more then twenty feet from modem so it won't work. We told them we would send it back, person said he would have someone call back, two days later no call. Tech that installed it said while right in living room to call him directly if we wanted him to pick it up, now says we had to call office. I would not recommend this service to anyone. It's a shame cuz mom really liked it

    Sorenson Communications, LLC

    Date: 10/25/2022

    Hello,Thank you for the feedback about your CaptionCall experience. We apologize for your frustration and any inconvenience it may have caused you.We take all feedback regarding our service seriously, examining all complaints and taking the necessary action to correct the issue. Your efforts to communicate your concern help us to improve and meet our goal to provide the highest quality captioning in the industry. A service call with a CaptionCall trainer has been scheduled for 10/28/2022 to assist with the issues you have been experiencing. Again, we appreciate your feedback and apologize for the frustration you experienced.

  • Lynn B

    Date: 10/06/2022

    Lynn B

    Date: 10/06/2022

    People could not hear me on the phone, I did what they told me to do. It never helped, it took months for them to try to send someone. I was hollered at over the phone by the lady who hooks up the phones and supposed to fix them. I finally disconnected it put it back in the box and they had ***** pick it up. It was a terrible ordeal! Then they finally sent someone to fix it, but ***** had already picked it up. There was no communication in the company whatsoever.

    Sorenson Communications, LLC

    Date: 10/07/2022

    Hello,Thank you for your feedback about your CaptionCall experience. We are sorry to hear about your frustration and thank you for having chosen CaptionCall as your service provider. As requested on 10/3/2022 when you contacted us about this issue, our Customer Support team spoke with you and set up your return via ****** You are no longer an active CaptionCall user with the return of your device. Thank you again for your feedback.

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