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Business Profile

Ecommerce

Big Cartel, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Big Cartel, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Big Cartel, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/17/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order some hair trimmer from this website and have been told very little about my order. No one is reaching out. I placed the order back in April, it's now the middle of June. I sent several emails about it. No response about my order. I'm not sure what's going on, but seems to me like a scam.

      Business Response

      Date: 06/18/2025

      We’re so sorry to hear you haven’t received your order from the shop you purchased from. To clarify, Big Cartel is a software company that powers nearly a million online stores around the world, but we are not directly affiliated or associated with any of these stores.
      Since we do not play a role in the order fulfillment process or manage store operations, we are unable to provide product or shipment details, issue refunds, modify orders, process returns, or put you in contact with a store owner (whether they are a past or present seller) for orders placed through a store using our software.
      If you’re looking for help regarding a missing order, we’d recommend filing a chargeback with your bank or card provider for the payment made to that shop if your goods have not been received. Please see the resources we’ve put together at the following link on how to start that process: *****************************************
      You can also register a formal complaint so we can keep a record of this on file: *********************************************************
      The vast majority of shops using Big Cartel to run their businesses do right by their customers, so it’s definitely a bummer to hear about these cases. We hope the resources above can point you in the right direction for getting your money back if the seller does not come through with a refund or fulfilling the order. 

    Big Cartel, LLC is NOT a BBB Accredited Business.

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