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Business Profile

Emergency Disaster Preparedness

My Patriot Supply

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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 6 month supply + protein pack for my daughter's and I . We got the insurance and a few months later hurricane *** hit us directly. My house flooded and was filled with cat 3 storm surge a ***** waste water. I called, took pictures, emailed and spoke with my Patriot Supply's management. I was told there was nothing they could do to help. And to go ahead and keep and used the food I recovered.... It is fine I was told. Never will I patronize this company again . I suggest that anyone considering buying from here to be aware. They are liars and in my view dishonest. The word patriot in their name is misleading as well as their claim that you purchase is insured. It should be my Pathetic Supply. Bad company and disappointment is all .

    Business Response

    Date: 12/09/2022

    Thank you for reaching out. We understand our customer service manager has been able to contact you about your order. We are sorry to hear about your purchased product being damaged by hurricane ***. We understand that your old shipping address is not good due to the damage of your home and that we will be able to ship a replacement for all of the products damaged by the storm to a safe location. We are replacing all of the products purchased earlier in the year through our Disaster Replacement Warranty. We apologize for the customer service representative that you made initial contact with. They did not follow proper procedures with this issue and are no longer employed by our company. Rest assured that we will make sure replacements for all of our products damaged by the hurricane will be shipped to a safe location of your choosing. Please let us know if you have any further questions as we make things right. We apologize for the inconvenience caused. 

    Customer Answer

    Date: 12/12/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

My Patriot Supply is BBB Accredited.

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