Reviews

Review Details

• Review fromJc C

  Date: 04/20/2024

  1 star

  Jc C

  Date: 04/20/2024

  This company is super unwilling to help anyone in need. They only care about profits and do not care if people go hungry. I am uneligible for food stamps or assistance due to my last paying job and they will not even send out a few meals to assist us in this dire need of food. They really do not care about the American citizen and are in this business for profit only and do not contribute to assisting those who are in need. They are a fraud. Their discounts are what regular pricing should be and I couldn't be more appalled by the way they make everything seems so bright and shiny in their customer service Chat when you tell them embarrassingly that you are starving and in need of food supply to ration your weeks. This company is not for veterans, Americans or anyone in need. Only if you have a hefty pocketbook and can offer them everything you have just for a couple a free meals. Terrible company and I will never and would never purchase anything from this company ever now or in the distant future. They are scum that really do not care about their fellow Americans.
  

  My Patriot Supply

  Date: 04/23/2024

  First and foremost, I want to extend my sincerest gratitude to you for taking the time to share your thoughts. Hearing about your challenging circumstances deeply affects us, and it disheartens us to learn that we were unable to meet your needs during such a distressful time.
  Please understand that, as a company, we receive numerous requests for free products and donations each week. While we strive to help as many people as we can, the volume of requests we receive means we are simply not able to honor all of them. This limitation is not a reflection of our lack of care or compassionrather, its a reality of the resources available to us.
  

  At My Patriot Supply, our mission is driven by a commitment to support and uplift communities, especially in times of need. Although our capacity to provide direct assistance is limited, we've sought to contribute in meaningful ways, such as through our unique offer: the Survival Industry's First Free Disaster Replacement Warranty. This initiative underscores our dedication to supporting our customers when they face devastating losses due to natural disasters by replacing their purchased products, ensuring they have essential supplies during critical times.
  

  We are proud to have made significant contributions to national disaster relief efforts. Our partnership with organizations such as Mercury One, Team Rubicon, and Operation BBQ Relief has allowed us to extend our hand to those in dire need.

  Furthermore, we are honored to have donated $100,000 to Project *******, supporting over ****** children living in substandard and homeless conditionshighlighting our dedication to making a difference in the lives of the less fortunate. Additionally, our commitment to combating hunger is demonstrated through our annual donations of tens of thousands of dollars' worth of our food products to the Utah Food Bank.
  

  We understand that this does not directly address the immediate need youve expressed, and for that, we are genuinely sorry. Our goal has always been to be more than just a business; we aim to be a caring and supportive pillar in the community.
  

  I deeply apologize for any distress or inconvenience our inability to provide immediate assistance has caused you. Your feedback is invaluable to us, as it highlights areas where we can improve our community engagement and support. Please know that we are continually reassessing how we can better serve all members of our community, including veterans and those in dire need.
  

  We recognize that our response may not fully meet the immediate needs or alleviate the challenges you are currently facing, and we truly empathize with your situation. Your experiences and feelings are valid and significant, and we want to ensure you feel heard and supported during this time. It's our sincere hope that, moving forward, we can find more direct ways to assist and uplift individuals like yourself, who are facing unforeseen circumstances. Please rest assured that your concerns are being taken to heart as we continue to seek out opportunities to enhance our support and make a meaningful impact within the community.
  

  
  

• Review fromBelkis C

  Date: 04/08/2024

  2 stars

  Belkis C

  Date: 04/08/2024

  I purchased prior no problems but my last purchase was open and box mutilated n ripped I requested a return and send another. The reply was unless the food is ripped open here is a 25 of 100 coupon terrible customer service after spending hundreds with them. My food could easily been tampered without a rip. I even sent photos.
  

  My Patriot Supply

  Date: 04/09/2024

  First and foremost, we want to extend our sincerest gratitude for bringing your recent experience to our attention. We genuinely appreciate your willingness to share your thoughts, as this allows us the opportunity to directly address any concerns you may have.
  
  We are troubled to learn that there may have been an issue with your purchase, as it is always our policy to ensure complete satisfaction by replacing any damaged or defective items promptly. Upon reviewing your case, we did come across an account associated with the email provided and noted orders from 2023. However, it appears that no formal complaint was registered within our system.
  
  Your feedback is invaluable to us and plays a significant part in our continuous efforts to enhance our services. We have a robust process in place for logging and addressing customer issues because we believe in making constant strides toward improvement.
  
  To this end, we would greatly appreciate additional details regarding your experience. Could you specify the an order number or account, including any pertinent dates and other relevant information? This will enable us to conduct a thorough investigation and take appropriate steps to resolve the matter to your satisfaction.
  
  Please rest assured that we are committed to turning your experience around and ensuring that you feel confident in our dedication to quality and service excellence.
  
  We eagerly await your response and thank you once again for your time and valuable feedback.

• Review fromTerri S

  Date: 12/19/2023

  5 stars
  We ordered their largest package and received the order three days later. We ordered their second largest package and received it 4 days later. All of the containers are in great condition and easy to store. They are wonderful to do business with and I would highly recommend them. They even give you a free warranty against natural disasters such as flood or tornado destroying your food supply. Thank you MY PATRIOT SUPPLY!!!

• Review fromNicholas F

  Date: 07/06/2022

  2 stars
  This company is using pandemic crisis to lead people to buying food and they do not respond to calls and will still charge you for a product you haven't ordered.