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Business Profile

Hair Replacement

Hairware USA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Replacement.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a wig in May 2023. They cashed the deposit (check) for $400 on May 31,2023. I called to ask them when to expect delivery and I left several messages and emails. No one has called me back it’s like they closed up shop and took my $400 deposit. I dealt with this company for several years and never had a problem.

  • Initial Complaint

    Date:09/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been dealing with HairWare USA for over 25 yers. We have never had a problem with their service or products. Normally, custom orders take between 2-4 months to complete. Ever since COVID, this time has been stretched to between 12-24 months. Which is understandable. Now we are in the 3rd quarter of 2023. Other suppliers that are supplying the same product, are delivering in 2-3 months, like it was before. I have orders that were placed in January of 2023, and we still do not even have an ETA. Something is not right. If they are not dealing with the factory any longer, please give us direct access to them or return our custom ordering tools, so that we can order from another company. What is going to happen to the 20-30 orders that I have placed with HairWare USA? Will I ever receive them?

Hairware USA, Inc. is NOT a BBB Accredited Business.

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