Complaints

This profile includes complaints for Whipple Service Champions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Whipple Service Champions has 5 locations, listed below.

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  Whipple Service Champions

  963 W Folsom Ave Salt Lake City, UT 84104-1130

  
• 

  Whipple Service Champions

  1152 W 2400 S West Valley City, UT 84119

  
• 

  Whipple Service Champions

  511 E Saint George Blvd Ste G Saint George, UT 84770-3096

  
• 

  Whipple Service Champions

  1805 W 2900 S Unit 1 Ogden, UT 84401-3264

  
• 

  Whipple Service Champions

  754 S 400 E Ste 206 Orem, UT 84097-6342

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Whipple installed a water softener 2.5 years ag and it is still under warranty. It quick working correctly so I contacted them and they promptly sent out a technician the very next day. The technician arrived and was very professional, courteous, and honest. He found the problem in the water softener brine tank and tried a "quick fix" with the float device because he did not have the parts in his work vehicle. He said that he would need to call it in. He looked at the water heater and said it was still under manufacture warranty, but that it was problematic and needed replacing, but that would be $1500 in labor. I asked him to look at 2 outdoor water spickets that needed replacing, and he quoted $1800 in parts and labor for both. I said no thanks to the quotes and I just wanted the water softener fixed at this point. I never heard back from the tech after he left. I have emailed, texted, and called Whipple for over a week now and there has been no reply.

  

  Business Response

  Date: 06/04/2025

  Whipple went out and we installed the warranty parts on the water softener on 5/31/2025.

  Customer Answer

  Date: 06/04/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *********

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes a little over a year ago we had to have our fuse box replaced due to the fact it had been recalled before the house was built due to safety (fire) issues. They also replaced all of the electrical outlets and electrical switches on the main floor or at least they said they had. Our range which was 30 years old went out and we had to have a new one which was delivered over a week ago and we have not been able to use because we found out that they never did switch out the electrical outlet for the range which was supposed to have been done and do the safety issues ( outlet arcing) we are not supposed to use it till the outlet is fixed. We have called them and left messages with them for over a week and not one person has bothered to call us back. All of this work was paid for by ********* as we are very ********** people. I guess they figured they had their money so why they should they bother to fix what they never did in the first place

  

  Business Response

  Date: 01/10/2025

  Dear ****** ******,
  
  Thank you for bringing your concerns to our attention. We deeply regret any frustration or inconvenience you have experienced. At Whipple Service Champions, we strive to ensure that every client receives high-quality service and clear communication.
  
  Regarding the electrical work performed over a year ago, we want to clarify that our scope of work included replacing the 120v outlets and switches on the main floor. Unfortunately, this did not extend to the outlet supplying power to the range, as that type of outlet was not part of the work outlined at the time.
  
  Our electrical manager, ********* *., recently reached out and spoke with you about this concern. He confirmed that the issue had been resolved during that conversation. However, if there is anything outstanding or if further action is needed on our part, please dont hesitate to contact us directly. We are committed to addressing any unresolved issues promptly.
  
  Thank you for allowing us the opportunity to address your concerns. We value your feedback and look forward to ensuring your satisfaction with our services.
  
  Sincerely,
  
  **** ******
  Client Relations Coordinator
  Whipple Service Champions

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a new ac/heater installed by Whipple "Services" this last summer. Initially they failed to indicate the circuit breaker for the ac and the inspector could not sign off on the job. They came out quickly to correct that. A few weeks ago the heater quit working. The temperatures were hovering about freezing. I called Whipple and was told the soonest they could get to us was three days. I was quite upset and later someone called me back and they found a way to get out that day. So the heater has quit working again. It is subfreezing and snowing. I called Whipple and got the three day run around again.

  

  Business Response

  Date: 12/10/2024

  Dear BBB,

  We appreciate the opportunity to address the concerns raised by our client regarding the installation and service of their HVAC system.

  At Whipple Service Champions, we strive to provide prompt and reliable service, especially in urgent situations. We sincerely apologize for the frustration and inconvenience the client experienced due to delays in scheduling during a period of extreme cold weather.
  

  Upon reviewing our records, here is a summary of the events: In the summer of 2024, we installed a new HVAC system for the client. During the initial inspection, an issue with the circuit breaker labeling was identified, and we quickly resolved this to ensure the system met code requirements.

  On 11/21/2024, the client reported an issue with their heater. We scheduled a visit for 11/22/2024, during which our technician replaced the gas valve, restoring the system to proper working condition.
  We have no record of further service requests or contact from the client since the repair on 11/22/2024. On 12/10/2024, we left a voicemail requesting the client to call us back so we can address any ongoing issues.

  We understand how critical a functioning heater is, especially during freezing temperatures, and remain committed to resolving any issues promptly. If the client is still experiencing problems, we urge them to contact us directly at **************. We will prioritize their service to ensure their system is operational as quickly as possible.

  Thank you for bringing this matter to our attention. We value all feedback as it helps us improve our processes and service.

  
  Sincerely,

  **** ******
  Client Relations Coordinator
  Whipple Service Champions

  Customer Answer

  Date: 12/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:09/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2024, I spent thousands on some repairs and water hookups. The technician convinced me to join their Champions Club membership to take advantage of many annual benefits. One of the benefits he told me about verbally, was that I would always get bumped to the front of the line for any scheduling needs, ahead of other non-member clients. On August 24, I wanted to use my free benefit of the annual AC tune-up and scheduled it on their website. They said the soonest they could see me was Sept 28, one month away. I was disappointed because I assumed I would be seen sooner than this due to the club membership. I asked if the ************* could get me a sooner appointment and she said no. My AC unit is not working well, and September was still a hot month, but I waited for the appointment day, which was today (the day of this complaint). They said to be home between the hours of 1pm and 6pm. I stayed home during this time. They didn't call or text until 5:30pm, when they said they had to reschedule for another day. This kind of treatment is unacceptable, especially if I have paid for an additional membership. When I asked why the club membership didn't help in this situation, and I had to wait a month already, they ignored the question and asked me to reschedule. I have to wait until February 2025 to cancel so that I don't get any penalties, but I will not have used most of the benefits on their club membership because they are not reliable in showing up. Their terms say that they will keep any money if the customer doesn't use the benefit.

  

  Business Response

  Date: 10/22/2024

  Dear *****,

  I sincerely apologize for your experience and understand your frustration. Our goal is to provide exceptional service, and Im sorry we fell short.

  Regarding your Champions Club membership, it does include "Front of the Line Service" for priority repairs. However, non-emergency maintenance appointments, such as plumbing inspections and HVAC tune-**** do go to the front of the line before non-member maintenance calls. Unfortunately, they may still need to be scheduled after urgent or emergency repairs. Despite our best efforts to avoid this, there may be times when we have to reschedule appointments to prioritize emergency situations.
  
  To address your concerns, we have canceled your membership with no penalty and refunded the $19.95 charge. Additionally, the $241 charge was for replacing the anode rod in your water heater, not for the Champions Club Membership.
  
  Thank you for your feedback, and were here to assist you further if needed.

  Best Regards,

  **** ******
  Whipple Service Champions
  **************

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 22354280
  
  I am rejecting this response because the damage has been done and my desire to do business with the company is completely gone. The small local business I have switched to has already been more reliable and honest with me than this giant corporation ever was. Whether a customer is part of an exclusive ******************** Club membership or not, the amount of times that they cancelled on me was unacceptable. If they can't be dependable to show up for any type of appointment, and not just emergencies, then they ought to change their business model to one that caters ONLY to emergencies instead of one that offers help with maintenance and non-emergency repairs. Just because my appointment wasn't a high-dollar visit that required emergency repairs, it was easily dismissed, despite the inconvenience and loss of money to the customer, who may have had to take time off work in order to be home for a 4-6 hour block of time to meet the service technician. You'd think a larger company like this would have more resources and staff available to cover the appointments that are booked.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying Whipple $19.95/month since November 1, 2023 for a club membership, which entitles me to a free air conditioning tune-up each year. I scheduled this service months in advance but Whipple cancelled because they said they were too busy with emergency ***air work. I rescheduled the appointment for today and Whipple cancelled again - same reason. I demanded that the manager give me a call back and told phone *** that I was really mad. No return call from manager yet received. This is the second time I cleared my schedule for Whipples 5-hour service call window only to have them cancel. Also, my club membership ends October 31 which means Whipple will no longer be able to perform this service for free under the membership contract. Are they going to keep cancelling until my membership is up in another 5 weeks so the service will no longer be free? This contract is a rip off!

  

  Business Response

  Date: 10/22/2024

  Dear *******,
  
  I apologize for the frustration youve experienced with your Champions Club Membership and for the inconvenience of having your appointments canceled. Your satisfaction is important to us, and I regret that we have not met your expectations.
  
  As per your request, we have canceled your membership, and as a sign of good faith, we will refund you $59.85 for the last three months of membership fees. Thank you for bringing this to our attention, and if theres anything else we can assist you with, please let me know.
  
  Best regards,
  
  **** ******
  Client Relations Coordinator
  Whipple Service Champions

  Customer Answer

  Date: 10/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Air conditioner not functioning on 6/15/24. Multiple calls placed to procure appointment to fix the air conditioner on 6/16/24. Technician could not repair on 6/16/24 but provided work around since more experienced technician would need to fix. Escalation to Jeff C***** on 6/17/24 and experienced technician fixed on 6/18/24. Two days without air conditioning and one day with a manual work around and only resolved after escalation to Jeff C*****. On 9/13 tankless water heater stopped functioning. Repair appointment scheduled for morning of 9/14. In afternoon on 9/14 call placed and found out repair would need to be scheduled for next day 9/15 due to staff shortage and higher priorities. Was able to find work around. Issue escalated to Jeff C***** 9/16. No phone call returned on 9/16 by either Jeff C***** or the designated representative for this issue. Many days and hours have been wasted in the pursuit of repairs even though priority scheduling for repairs should happen with being a "club" member. Customer service is definitely not a priority.

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week, We called Whipple plumbing to quote on repairing a kitchen sink leak and low water pressure issue. Were an older disabled couple so we agreed on the $65 initial visit fee and figured it would be a couple hour job at ***** an hour which is the usual fair rates. The tech was a gentleman and looked very professional. He got a Quick Look at the sink and said the issue was a simple weight in the sinks waterline to balance the water tap controls. He said he would have to take the sink apart costing ****** to fix or ****** for a new sink plus the ***** fee. We told him that was too much for us we were on a fixed income. We tried to see what we can negotiate. I asked him for a 10% military discount he turn it down. But he would remove the ***** fee. I wanted to say absolutely no, but my wife needed the leak fixed so she agreed on $699 but I knew it was too high. So he only spent 30 minutes to fix it. All he did was cut the line, clean the weight valve and rigged it over the other way is all. Less than 30 minutes for almost $1400 an hour? Do the math, at ****** for 30 minutes. So if it took him 1 hour itd be *******? Then 30 minutes after he left it broke again and started leaking. I was about to call them back to fix it under their warranty and ask for a refund for the overcharges. It should have been ***** initially then ***** an hour after that with the 65 counting towards it. The job should have been less than ******. For 30 minutes work still steep at that. My wife cried well never see that money again. And well have to pay another ***** to the ************************* to file a $700 lawsuit against them.

  

  Business Response

  Date: 08/15/2024

  Dear **************,

  Thank you for bringing this matter to our attention. We sincerely apologize for any distress this situation has caused you and your wife. We understand how important it is to feel confident in the service you receive, especially when dealing with unexpected home repairs.
  
  We strive to provide high-quality service at a fair price, but we recognize that in this instance, the job may have been completed more quickly than anticipated. We genuinely regret that this has led to you feeling overcharged and disappointed with the service provided.
  
  Given your current situation, we certainly do not want you to feel this way. As a gesture of goodwill and to help make things right, we would like to offer you a $300 refund. We hope this offer reflects our commitment to your satisfaction and helps to ease the burden of this experience.
  
  Please let us know if this resolution is acceptable to you, and we will process the refund promptly. We value your feedback and appreciate the opportunity to resolve this matter to your satisfaction.
  
  Thank you again for bringing this to our attention, and we hope to regain your trust.
  
  Best regards,
  
  *********************
  Client Relations Coordinator
  Whipple Service Champions

  Customer Answer

  Date: 08/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I felt like Whipple Service Champions used deceptive and predatory or unfair business practices to take advantage of me. Whipple wouldnt provide even a ballpark estimate for snaking a drain over the phone. They waited until they got to my home and then they gave me an inflated quote to snake the line. I told the Whipple service man that the price seemed high and I would just wait until the next day. He wouldnt leave and used a high pressure sales approach to push me into saying yes. Once I committed, the service man found a way to upsell the job by telling me that they needed to charge an addition almost $200 to access the line through the toilet. Whipple was not up-front about the pricing and the company used high pressure sales to close the deal.

  

  Business Response

  Date: 08/08/2024

  Thank you for taking the time to share your experience with us. We value all feedback as it helps us improve our services and ensure that our clients are always satisfied.

  We understand your concern regarding the pricing and the sales process. Please allow us to clarify a few points:

  At Whipple Service Champions, we believe in providing accurate estimates based on a thorough assessment of the issue at hand. This is why we refrain from quoting prices over the phone; we want to ensure that any estimate we provide is based on a complete understanding of the situation. Once our technician arrives on-site, they assess the issue and provide an upfront estimate before any work begins. We always make sure our clients agree to and sign off on this estimate, so there are no surprises.

  In your case, after the estimate was provided and the clearing of the mainline was complete, we also included a free camera inspection of your main line, which was completed the following day. This service, valued at $599, was provided at no additional cost to you.

  We sincerely apologize if you felt pressured during the process. Our goal is to ensure our clients feel comfortable and confident in their decision. We will certainly review your feedback with our team to ensure that our sales practices align with our commitment to ethical and transparent service.

  If you have any further concerns or would like to discuss this matter in more detail, please don't hesitate to reach out to us directly. We are here to help and are committed to making things right.

  Thank you for your understanding.

  Sincerely,
  *********************
  Whipple Service Champions

• Initial Complaint

  Date:08/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 16, 2024, responding to a mailed solicitation, I called Whipple to accept their offer for air conditioning and servicing. I was astonished that there first available appointment for this service was August 1st, 2024 but I accepted the appointment with the request that if there were any cancellations, I would "move up". On July 30, 2024, Whipple texted me to confirm the appointment and I confirmed the appoinment by text. On July 31, 2024, I received a call from Whipple saying they didn't have any technicians available and would have to reschedule. I reminded Whipple that I had been waiting for 2 1/2 months and that it was inexcusable that my appointment would be rescheduled. I instructed the representative to speak to her supervisor and make sure that a technician would arrive as agreed and confirmed. No one from Whipple showed up.

  

  Business Response

  Date: 08/08/2024

  Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and inconvenience you experienced. We understand how important it is to have a service appointment honored, especially after such a long wait.

  We deeply regret that your appointment was rescheduled on such short notice. Unfortunately, due to an exceptionally high volume of emergency calls from customers experiencing complete air ********************** failures, we had to prioritize those who were without cooling in the extreme heat. Our policy is to reschedule non-emergency appointments, such as A/C tune-**** particularly on systems that are 5 years old or younger, when these critical situations arise. This helps us ensure that those in urgent need receive the assistance they require.

  We understand that this does not lessen the disappointment you felt, and we are truly sorry for not meeting your expectations. Your feedback is invaluable to us, and we are taking steps to improve our scheduling procedures to better balance emergency and routine service appointments in the future.

  We appreciate your patience and understanding. If there is anything else we can do to address your concerns, please dont hesitate to reach out.

  Sincerely,
  *********************
  Client Relations Coordinator
  Whipple Service Champions

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/15/2024 Have a service plan that I paid for yearly. In the past they did a fairly good job but lately all we are getting a run around about getting our services.We scheduled a service twice now and sit home all morning and at last min they call and say they cant come out my time is as valuable as theres and I personnely think they should reimburse me for my time and there in ability to notify me in a timely manner.

  

  Business Response

  Date: 08/09/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced with your recent service appointments. We understand how valuable your time is, and it was never our intention to cause any disruption or frustration.
  
  We have since spoken with you directly and are pleased to confirm that we completed the requested service on July 19, 2024. Additionally, as a gesture of goodwill and to acknowledge the inconvenience caused, we have issued a $40 refund to you.
  
  We truly value your continued trust in Whipple Service Champions and are committed to providing a better experience moving forward. We also appreciate your willingness to remove the complaint from the Better Business Bureau.
  If there is anything further we can do to assist you, please do not hesitate to reach out to us.
  
  Sincerely,
  *********************
  Client Relations Coordinator
  Whipple Service Champions

  Customer Answer

  Date: 08/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************