Reviews

Review Details

• Review fromJosh M

  Date: 01/21/2023

  1 star
  I am dissatisfied with the billing practices of ******* *********** System, LLC (Salt Lake Regional Medical Center's parent company) stemming from my experience visiting their radiology department last year.While checking in for my appointment on 9/15/22, I was presented with an estimate for the portion of the bill not covered by my insurance. I was told I needed to pay at least half. In good faith, I paid the full amount which was over $400.30 days later, when I got my insurance statement, I realized that I had over paid Salt Lake Regional by over $100. I tried to confirm this by logging into my billing account on ******* Health's website, but it simply reflected a zero-balance due. I was forced to call ********* billing department on 9/16/23, and they quickly acknowledged I had a credit on my account. I formally requested that ******* send me a refund for the credit. I was told it could take "6-8 weeks."I finally received the refund check today, 1/20/23. The check was printed on 1/10/23.It took ******* Health 83 days from the date I made the request to actually process my refund. That was 117 days after I paid them. In that same time period, they have never sent me a statement of any kind. I can only wonder if they would have issued the refund at all if I hadn't identified the over-payment on my own. I have no doubt that they would have sent me multiple invoices if I'd owed them money instead.****** learned. In the future, I will NEVER pay ******* Health a ***** more than the minimum due. I no longer trust ******* Health to deal in good faith and return money they aren't owed in a timely manner.