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Business Profile

Insurance Agent

American Family Insurance

This business is NOT BBB Accredited.

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Review Details

  • James M

    Date: 08/28/2024

    American Family Insurance dropped my housing insurance. I never received a letter, I never received an email, I never received a call from my local office even though I had been on the phone with them recently. It appears that they dropped me because of a flooding claim I made three years ago. They dropped me two weeks ago and I just found out. I was then told by ****** ******** from the ************** office that I needed to call the underwriter Mr **** in ********* to argue my case. Until I lost it I was told that the boss in that office ***** ******* couldnt help me any more that ******** did. I am a 100% Disabled Veteran. I have had three Traumatic Brain Surgeries and Retired after 24 years in the *******. So I have gone two weeks with out knowing that I didnt have home insurance. Was told that it was my job to call and argue with the underwriter, and that I couldnt speak to a supervisor at my local office. I have faith paid my bill in full every month. The only reason I found out that I was dropped, was because American Family Insurance refunded some money and I called them to check. Terrible company. Spit on vets. Spend your money some where else.

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