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Business Profile

Lawyers

Robertson Alder & Spjute PLLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Robertson Alder & Spjute PLLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Robertson Alder & Spjute PLLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/08/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an accountbwirh company since July 6. 2015 thst eas for 60 months. I wroteva cancellation letter July 28, 2021 , recieved a response July 5, 2022 needing response within 60 days. There has not been any action on this request. When called they try and sell an upgrade and maintenance. Payments to this company has been regularly charged against my account.

      Now they are stating no communication has been recieved from me.
      This company is not respectful, honest or trustworthy.
      I will seek further action to end this horror.

    • Initial Complaint

      Date:07/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had signed a 5 year contract with Alder, and regreted it almost immediately. the selling agent lied to me about local fees. 5 months before my contract ended, i paid 90% of my remaining balance for the contract just to end it early. i was sent a document to sign, i signed it that day and returned it. Unknown to me, alder said they did not receive the signed cancellation confirmation and continued to charge me for a year and a half at just under $66/mo. I notice once i moved, reached out to them, cancelled my service (again) and requested a refund. i send them proof that i returned the signed document as soon as i received it and the proceded to tell me the refund was being worked on for the next 4 weeks. every time i call, i am told i will likely get it back, that its crazy that this happened, they dont know whats taking so long, that they have escalated it and i will get a call. ive called them now 8 times, spent a cumulative 5 hours on the phone and have never once received a call back, and now they are telling me there is a high chance i wont get a refund at all.

    Robertson Alder & Spjute PLLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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