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Business Profile

Motor Scooters

Salt Lake Scooter Company, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motor Scooters.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Day 1 (6/13/23)
    Me: Dropped off Mengdeli scooter worth $400
    Me: Requested service to:
    “Inflate rear tire”
    “Correct start-up problems”
    Me: Requested to be contacted before any major repairs
    Day 10 (6/22/23)
    Me: Asked for update
    SL Scooter: Answered that tech had not looked at it yet
    Day 15 (6/27/23)
    Me: Asked for update
    SL Scooter: Answered that tech had not looked at it yet
    Day 33 (7/14/23)
    SL Scooter: Updated me that the tech determined there’s no spark
    Day 34 (7/15/23)
    SL Scooter: Updated me that two parts had been changed out
    Me: I asked how much that would cost and never received an answer
    Day 50 (7/31/23)
    Me: Requested update
    Day 51 (8/1/23)
    SL Scooter: Answered that nothing new had happened
    Day 66 (8/16/23)
    SL Scooter: Updated that we will be at $500 with a pending stator fix
    Me: “I don’t think a repair this big is worth it on a scooter like that, just hold off and I’ll pick it up as is.”
    SL Scooter: The invoice is already $400 without the stator repair and that it still won’t start.
    Me: Expressed concern that “When I put in the service request with the tech, I asked to be notified before any significant repairs were done. I feel a little disappointed if I’m honest.”
    SL Scooter: Said if cannot afford to pay, I can just leave them with my scooter.
    Me: Agreed to move forward with the stator repair for a total of $500.
    Day 74 (8/24/23)
    SL Scooter: Updated that the stator did not correct the issues, and that we needed to replace the starter motor. They quoted $110 additional for this repair, bringing the total to $610.
    Me: I agreed to replace the starter motor.
    Day 79 (8/29/23)
    SL Scooter: Updated that scooter is done and that “The total ended up being over $800 but the tech said he will just charge $700 plus tax.”

Salt Lake Scooter Company, LLC is NOT a BBB Accredited Business.

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