We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Machinery

Wheeler Cat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Machinery.

Complaints

This profile includes complaints for Wheeler Cat's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wheeler Cat has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/26/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Formal Complaint Against Wheeler Machinery
      To Whom It May Concern, I am writing to formally lodge a complaint against Wheeler Machinery, with particular concern regarding your accounting practices and corporate business operations. Our company has invested hundreds of thousands, if not millions, of dollars with Wheeler Machinery, and the level of service we have received has been wholly unprofessional. While we have been working with your salesman, Beau, the issues we face extend far beyond individual interactions. Our last communication to settle our account was last Friday at 4 PM, and we have yet to receive any response. This lack of follow-through reflects poorly on your company's commitment to customer service. We have encountered significant billing discrepancies, including charges for equipment that we returned and overcharges on invoices. Most troubling is the billing for machinery that was on demo, which was never rectified. This raises serious questions about your accounting practices and the integrity of your corporate operations. It is clear that Wheeler Machinery is struggling with internal processes that undermine customer trust. Developers and potential clients should be aware of these systemic issues before engaging with your company. Our attempts to resolve outstanding balances have been met with minimal cooperation, further complicating our business relationship. I urge you to address these concerns promptly. If we do not see immediate action, we will have no choice but to escalate this matter further. I am willing to settle the account but need Wheelers honesty, integrity and cooperation to do so,

    Wheeler Cat is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.