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Business Profile

Online Retailer

WoodVenture US LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for WoodVenture US LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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WoodVenture US LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/30/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      WoodVenture order details:
      Order placed 12/3/2022
      1 item ordered: one "Smart Folding Light" @ $49.95 (paid in full at time of online purchase)
      ORDER WV#*****

      I contacted their customer service 6 times throughout the year and was told by "Zoe" that the company was experiencing issues beyond their control with supply chain challenges. She only replied twice to my queries then fell silent. I was never refunded.

    • Initial Complaint

      Date:05/16/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Several attempts to resolve with company via email:

      Two of the three censor lights are not working. Sent a video, per company's request and told 'my supervisor is reviewing it.' Last contact was months ago. Several consumer complaints have ensued, in addition to this one.

    • Initial Complaint

      Date:04/17/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 10 table lamps plus lifetime coverage from this business on 2/22/23 the online shop stated that my items would arrive 7-12 days. They sent me a confirmation for my purchase and an email stating the item was ready to ship only after I inquired about my delivery 3 weeks after the initial purchase. I emailed them several times to see where my items are and they have not responded. I've visited their instagram page to call them and the phone is disconnected and their website is no longer up.
      It looks like I'm not the only person with this experience with this company.

    • Initial Complaint

      Date:04/14/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a foldable accordion lamp from WoodVenture on March 22, 2023. I purchased this lamp for $53.50. After purchasing the lamp, I received a confirmation email and an order number - WV#*****. After not receiving any delivery updates, I sent an email on 4/2 and 4/12 asking for an update to my order, and have received no response. When I tried to call the number on their website, there was no connection as it wasn't a valid number. And just now, when I tried to send a link to the product I purchased, the website isn't up anymore.

      I would like the product to be delivered, or my money back. When looking deeper online, I saw many other reviews expressing similar experiences with this company.

    • Initial Complaint

      Date:04/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      •Date of transaction: 12/28/22
      •Amount paid to business: $66.96
      •The business committed to provide me with two smart LED torches
      • I have been in communication with them because when I try to track my order, it’s not found. They are saying they were shut down, and they have logistic issues.They are working to correct the issue. But they never once asked for my order confirmation number. I’ve contacted them several times by email almost every month. When I request to cancel my order and get a full refund, they simply do not reply back. It’s been almost half a year and I have no items that I paid for.
      • ORDER WV#*****

    • Initial Complaint

      Date:03/21/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this company and have not received it over two months later. I have tried to reach out to the company and have not gotten a response in weeks. I have seen many other people have the same issue and have not received their orders placed before mine.

    WoodVenture US LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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