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Business Profile

Outdoor Living

Barebones Systems, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Outdoor Living.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a lantern in Dec 2023 and it came without the charging cord. *** repeatedly called and emailed them asking them to send it to me. I never got any response back from themthe two times they finally answered the call it was a ************ spoke with but she was not helpful at all. Said she would send one but never did. All in all, I have emailed them 11 times and called them 8 times. I dont want my money back, I want the charging cord!

    Business Response

    Date: 02/13/2024

    The missing charging cord has been sent to the customer and the concern has been resolved. 

  • Initial Complaint

    Date:12/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was November 11, 2022 10:13PM, received items but the quality wasn’t same as what they charged. Purchased amount was $159.47 USD, When requested for return, seller provided shipping label and indicated that there will be $15 charge for the label. But seller only refunded $89. So, emailed them for explanation but several email attempts were ignored and tried to call the office but message direct you to only support through them is emails. There is no solution or explanation. It’s bad service and misleading customers as they advertised and pride themselves as 100% customer satisfaction. I’m very disappointed in there product and their shady return service.

Barebones Systems, LLC is NOT a BBB Accredited Business.

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