Complaints

This profile includes complaints for Capitol Parking, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Capitol Parking, LLC has 2 locations, listed below.

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  Capitol Parking, LLC

  163 S Main St Salt Lake City, UT 84111-1917

• 

  Capitol Parking, LLC

  PO Box 2982 Salt Lake City, UT 84110-2982

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked in a near empty lot next to Gracie's on a Sunday afternoon after seeing two signs with large letters "Public Parking". You cannot read the smaller print when the vehicle is moving. I had to make a left turn, and then a U-turn to get into the lot. My arrival time was 11:30 and my brother was in the lot already. We spoke for a couple of minutes before going into Gracie's where we met other family members. It was my first time there. Shortly after entering the building, my sister informed us that the lot was a pay lot and we would get a ticket if we didn't pay for parking. My brother and I then exited the building, and we saw a man taking a picture of the back of a vehicle. We both got into our cars and moved them to city parking on the street. After entering Gracie's a second time, my brother came in and informed me he already had a ticket. He then checked my vehicle and found a ticket on it. I hadn't seen the ticket, and I wouldn't be surprised if the man put it on my window after I moved it to the street. The sign is very deceptive. I probably might have noticed the smaller print about paying when I entered the lot, but I didn't pay attention to that sign, because of seeing the South-facing sign when I was driving Northbound. Note the image of the other sign in the lot across the street, "Parking Fee Required ..." This lot is also owned by the same company. It seemed as though the man was observing people who entered the building who hadn't paid and immediately writing tickets. I know he overheard my brother and I talking about not knowing the lot was a pay lot. At that time he could have told us to pay and rescinded our tickets. This whole practice seemed very shady. I came outside while waiting for our food to hope to see the man again, and several people exited the building and they all had tickets on their cars. This made it very apparent the signs are deceptive. The sign should also have to state the $45 fee charged if you get a ticket.

• Initial Complaint

  Date:05/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Within 1 minute of leaving the car, we had received a ticket for 45 dollars. We met several other people who had payed for a parking pass and still been ticketed on their way back to their vehicles also. I honestly am not sure if this is a scam or a real business.

  Business Response

  Date: 05/22/2023

  Please submit a picture of the violation and your receipt to ************************************.  If time is within  5 min, we will void the violation. Thanks, ****

• Initial Complaint

  Date:04/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The electronic machines where you pay for parking do not work. This occurred on 04/22/2023 around 5:00 pm. When I swiped my card the machine leads you to believe the parking is paid for but in actuality there is no ticket issued. The pay machines are near ********************* So I received a parking violation for 45 dollars which must be paid within 14 days or it jumps to a $90 fine! The employees at Squatters can back me up on this as I asked them about it......

  Business Response

  Date: 04/24/2023

  We are happy to reduce the violation to the parking owed amount. (0-2 hrs $8, or **** hrs $10).  Customer can call ************ with reference # on violation so we can get it reduced. Thank you, ****