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Business Profile

Paving Equipment

Utah Pavement Emulsions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:05/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last year Patrick G***** stopped by the house and said he was doing rock chipping for driveways and I agreed to have him do ours. The crew finished the job around midnight. The driveway looked nice. They only problem being that rocks would stick to your shoes and come in the house or car. A 10 year warranty was given. Last week he came back and said that the material/equipment he used was faulty and that it didn't get hot enough. He offered to lay down a sealer that started out black and was supposed to seep down with the heat to seal the rocks and go back to the original color within 4 hours. He charged an additonal $400 since it was from a different manufacturer. It did not happen the way he said. I contacted him and he said he would come back with a crew to fix the problem. I called everyday last week and he gave multiple excuses why. he couldn't come back and has now blocked my number. The new sealer is now pulling up the rocks put down last year and the driveway looks like it is coming apart. My children have tried calling him and he refuses to give them an address or the owners name. He told me it was his dad and uncle. The other number with the website he said is his cousin. If you call Brian he claims not to know Patrick. I have found another family that he took money from and only did half the job and never returned. They can't get him to answer either. He immediately went to my bank and cashed the check so I can't even stop payment for the defective work.

Utah Pavement Emulsions is NOT a BBB Accredited Business.

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