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Business Profile

Payday Loans

Arrowhead Investments, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payday Loans.

Complaints

This profile includes complaints for Arrowhead Investments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Arrowhead Investments, Inc. has 11 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took a loan from this company, and they are charging my about 900 a month and I am filing for a debt consolidation program, the debt consolidation program is asking for this company's physical address and when I called and emailed, they refuse to provide that information to me. I told them that I have the right to have that information, and they told me no.

    • Initial Complaint

      Date:08/01/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business uses predatory rates from 200-800%. I made a settlement agreement to pay the principal of 660 after much haggling. After some research, these rates are illegal and predatory in the state of WA and would like a refund.

    • Initial Complaint

      Date:11/02/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I borrowed money from this company back in July because I was in bind. I always paid them on time and email if I had problem. I’m review my account and seeing that my account is in special handling for what I don’t know p. They are saying I had a return payment when I didn’t. I really want this company to stop taking money if they can’t be honest with their shady practices. Never got an email for why they have my account in special handlly.

    • Initial Complaint

      Date:09/24/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/20/22, I borrowed 450.00 dollars from
      Arrowhead . I read the terms and how high the internet was but I still accepted the to agreement. On 8/1/22 they took $199.86 from bank. That’s fine, however I did call arrowhead that same day 8/1/22 to arrange to fully pay the rest of loan off .. which at that time would be 362.97 and the money was to come out of my bank on 8/3/22.. I have the confirmation/receipt # 472050. And they apparently never took the money from my bank on 8/3/22. Believe me I had way more than amount that was owed to them as well. So I waited about 14 days because I thought well maybe it’s just taking a while for it to post to my bank.. and then I called arrowhead.. I ended speaking with a female -didn’t catch her name but she had to transfer me to a supervisor-named Luis-who was so very rude and lacks highly with customer service..However he told basically I am screwed and there is no way I could pay off the loan amount at 362.97, because now if I wanted to pay it off on full it’s at 427.67. So as I asked him why didn’t you take the 362.97 on 8/3/22 as agreed .. he could not answer my question.. And then just keep yelling at me so I ended the call.. I think that’s very unfair. It is not my fault they didn’t take the money as stated on agreement. I have agreement and can provide it if needed also Money was in bank.. They just need to have that interest money that’s how there trifling company makes it

    • Initial Complaint

      Date:08/24/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called in after being told my loan payment was returned. And I’ve told them that’s impossible I have direct payment set up as soon as I get paid the payment is supposed to be made. I’ve called and multiple times customer service will not help you. They will literally reiterate that the funds was returned and they never seen it on my account happening before when I have 4 emails from other payment days telling me to call in to settle the amount which will run you 30 extra dollars. I feel they do it purposely to keep you in debt and won’t help you to have a better experience. Regardless of this outcome I’m gonna pay them in full next payment and be done with them the bi-weekly payment is helpful but they literally got a additional $120 by lying saying the payment was returned. If my payment was returned and wasn’t payed how did I become a gold member on your website.? I wish and hope I can show this message to anyone in need to stay far away from arrowhead advance .

    Arrowhead Investments, Inc. is NOT a BBB Accredited Business.

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