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Business Profile

Photographer

Kapturly LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photographer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/5/23, I hired Kapturly for my wedding photographer and videographer needs, from the beginning I've had to chase Kapturly to respond to a text or email, the did my engagement photo shoot and couldn't edit the rain drops that showed as white spots on our clothes, I had to outsource the editing and it was fixed in one edit, Kapturly issued me a refund for the photo shoot, I asked them for a full refund because at that point I didn't have confidence that they could get the job done, they double booked a videographer for wedding, he ended up threatening to show up and ruin my wedding, they did my wedding and I'm totally unhappy with the outcome, I've messaged them several times to only be ignored, they ruin my precious keepsakes that I can never get back, im too embarrassing to share my video with my family and friends because the quality and editing is sooo bad, I want all my money back!!!

Kapturly LLC is NOT a BBB Accredited Business.

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