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Business Profile

Property Management

Rize Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rize Property. After moving out, I was hit with an outrageous $800 charge for damages, which I believe is highly exaggerated. The apartment was already older and rundown, and I didn’t leave it in poor condition. While I’m willing to cover minor things like replacing blinds, these charges feel like exploitation to cover renovation costs for re-renting the unit.

    I’ve read that landlords can only charge for damages that exceed normal wear and tear, and that they must provide itemized lists of any deductions, but this situation feels excessive and unfair. I want to fight these charges because I feel like I’m being taken advantage of.

  • Initial Complaint

    Date:07/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My landlord forces me to pay $165/mo for ***************** They deliver an unreliable service (ongoing outage for over 24 hours now with no updates from their support). They have refused to provide a service agreement, terms of service, or any other documentation or billing that indicates what goods or services are being exchanged for the $165 I am forced to pay them.

    Business Response

    Date: 07/11/2024

    Hello there, 

    This property has a $165 media package through Mereo. The media package is required, and all tenants agree to pay upon signing the lease. It is listed on the marketing for the home, the move-in cost breakdown, and the first page of the lease agreement. I am aware that there was a recent outage with *****, we worked with ***** to resolve the issue as quickly as possible. Unfortunately, since we are not the internet provider, certain aspects sometimes are out of our hands. I apologize for any inconvenience the internet outages may have caused! The goods and services being exchanged for the $165 is for internet through Mereo. If you would like to contact *****, please reach out to their support *************.

    Thanks,

    Rize Property Management.

  • Initial Complaint

    Date:08/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today I was informed that I was denied a rental property, as I had a collection with ***************************** from Rize Homesource. I have never, and will not do business with ****. I can get through to neither Rize or their collection company to resolve. While the dispute has been filled with credit bureau, it does not change the fact that **** has cost me my home due to their incompetence. They are ruining people's lives with no regard. I expect the collection to be immediately removed, and for **** submit a letter of apology for their poor practices.

    Business Response

    Date: 08/01/2023

    *****,

    There is a balance due on your account of $2,655.  I understand you are frustrated and if you would like to resolve this situation, you will need to pay the amount due.

     

    Thanks, ***

    Customer Answer

    Date: 08/01/2023

     
    Complaint: 20408057

    I am rejecting this response because:

    I do not, not have I had any dealings with Rize. Your records are incorrect. You are unable to produce a lease agreement to support your claim, because it does not exist. Your balance is either an error that you are not willing to admit to, or you are knowingly supporting these practices. While I am not sure which it is, it is wrong. Correct you records, and fix your error. And yes, it is very frustrating that you are willingly playing games with people's credit. To reiterate, I have never been a customer of Rize. That is plain and simple. This is my last respectful request for you to resolve this. Take the time, do you research, and you will come to the clear understanding that I have not done business with Rize. 


    Sincerely,

    ***************************

    Business Response

    Date: 08/09/2023

    ******************** agreed to provide information that he has not provided.  Therefore, I am unable to research the issue and come to a resolution.  

    Customer Answer

    Date: 08/11/2023

     
    Complaint: 20408057

    I am rejecting this response because:

    Rize had made no sincere effort to research anything. Rather than read the correspondence of 2021 between **** and my attorney, *******************, they opted to request that I supply them all correspondence. This is a matter involving a lease, so as the property management, Rize should have such documentation if their claim was valid. Sadly, not everyone sees the merits in doing what is right. While I in no way would say this matter is closed, the BBB can no longer assist in the matter. The initial reporting, and subsequent validation claimed by **** and their collection agency have been reported to and being investigated by the *************************** The matter was also referred for litigation, and demand letters will be sent within the next 10 business days to Rize Property Management, *****************************, ******* Capital and *****************************. At this point, we will allow the court system resolve this, since the parties clearly have no desire to. The opportunity to resolve this matter directly has now closed. 

    Sincerely,

    ***************************

  • Initial Complaint

    Date:01/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved into an apartment complex on Friday January 13th. That evening I was checking the apartment, looking for anything that I needed to report to the property managers. I discovered that two wall outlets, did not have power to them, and filed a report online. I did not hear anything from the property managers, so I reported this to to the Property Managers on January 18th via text message at 6:44 am and 11:13 am. That same day a heating tech came by to fix my heater. Unfortunately, the tech was unable to fix my heater. That have not been any other attempts to fix the heater. On Monday January 23rd at 11:20 am, I received a text from the property manager that they were working on getting my heat fixed, but not other maintenance people have been dispatched to my apartment to work on it. A tech was there that day to rekey my lock, they left an oil space heater that is not sufficient to warm my small studio apartment. Fortunately, I have my own ceramic space heater that keeps me and my two small dogs warm, otherwise we would freeze. It has been reguarlly snowing on and off since I have moved to ************** on January the 13th. On the evening of Wednesday January 17th, my heat went out. I reported it to the property manager viz text message on January 18th at 6:44am. On Wednesday January 25th I received a call from an electrician who said he was going to my apartment to look at my outlets that are not working. He never showed up or did any work on the eclectic on my apartment. I let the property manager know that via text message on January 25th at 6:17pm. The property manager has taken no further action to correct this issue. I have even made reports on the tenant portal about these two issues. On January the 21st I made another report about the electric outlet and the heater not working, this request was canceled by the property manager on January 25th, with no explanation or notice give to me. I made another report today, January 30th, with no response.

    Business Response

    Date: 02/10/2023

    Hi ******,

     

    Have the repair issues been resolved or is there something I can help with?

     

    Thanks, ***

  • Initial Complaint

    Date:01/06/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The water started to leak form the neighbors apartment, and the Rize Property Management was contacted multiple times and they haven't yet solved the issues. We don't feel safe living in the apartment since the water is leaking form the restroom of the apartment next door. I want the days we had to stay outside and the times that I've spend cleaning up dirty water refunded.

    Business Response

    Date: 01/09/2023

    Hello, *********** is working on this and will be in touch shortly.  Thanks, ***

Rize Property Management is NOT a BBB Accredited Business.

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