Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible customer service and product. The design team had me pick the car magnets (photo of a car for the product description), but not one magnet attaches to any of my five vehicles. When I called customer service, the lady said unfortunately it was my choice to go with the design team and mo one would refund or replace my purchase. I’m not sure how they got the great reviews but I had a terrible experience and will never use again.

• Initial Complaint

  Date:05/22/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  l placed an order for a printed table cover on May 5th, 2023. I received a table cover on May 17th. The table cover I received was the wrong size, the wrong color, and had the logo on it for one of Signs.com's other customers. I wasn't the artwork that I uploaded for printing on the $238.96 custom table cover that I ordered. I called signs.com to get a refund and return the incorrect table cover that they sent me. They said that I'd get a confirmation of the refund within 1 - 2 days. It's 6 days and I haven't heard a word from the company. I've called twice and they give you the run-around about a manager needing to approve the refund, and that it hasn't been approved yet. I've sent them pictures of the incorrect table cover that they sent me. I needed the one I ordered for a specific event, and that event has passed. I just needed to get my money refunded and return the wrong cover they sent me.

• Initial Complaint

  Date:05/10/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/26/2023, I paid Signs.com $167.04 for an order of two acrylic signs, 50x8x.125", for me to hang outside on a billboard. Shipping estimate was for a delivery on 5/9/2023. It was delivered 5/7, but incomplete and of poor quality. First, I was sent one sign instead of two. The sign that did arrive was very poor quality: gaps/patches in the print job so the acrylic was empty/see-through in spots, bubbles, and a striped background, where online I designed it with a solid blue background. Images are provided.
  
  I contacted the customer service team on Monday 5/8 to inquire and request for either the job to be reprinted and expedited to me, or for a refund. The customer service rep stated he would immediately forward pictures to his Resolution Center team, who would then review and issue a solution "within 24 hours" (his promise). By 24 hours later, yesterday morning, I hadn't heard from anyone. I reached out to the customer service team again, specifically requesting a refund at that point because I didn't trust they'd promptly handle the issue; she said Resolution Center would contact me "within the day" (her promise). Again, nothing. I'd like a refund promptly issued from them. I also intend to submit negative reviews with BBB and other review sites.

• Initial Complaint

  Date:04/28/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an acrylic sign from Signs.com. Order # ********. When you upload a file, the website auto selects printing options for you. These include thickness, shape, edge, print surface, drilled holes, and how white ink will print. For all of these options, the website auto selects the minimum in cost and effect to the original file (standard edge, no drilled holes, smallest width, etc.) except for the white ink printing. They offer an option for that setting to "Follow file settings"; however the website auto selects one that removes your background instead. To change this option, you have to a) know that it exists and b) manually click "configuration" to find and alter this selection. If you do not, and simply upload your image, you can select "view proof" without seeing the selection. The Design Proof Preview, does not show a clear background; it shows you the file as you uploaded it but with all other selection changes (drilled holes). You can also select "Save and Continue", again, without seeing that your file has been altered, and move to the check out page. On the check out page, you can see your proof preview again but you can only see this transparent background setting if you scroll down. Scrolling is not necessary to hit the checkout button. I uploaded a graphic that was an orange rectangle with white writing, I did not alter the setting because I didn't realize it existed. I reviewed a proof that showed me an orange sign with white writing and I hit order. I received a clear sign with white writing. Upon talking to their team, I was told that they were aware that the design proof is inaccurate, that the default settings are to alter the file sans alerting you, and that the decision for what is background vs what is intended color is made by a person (without an option for the ordering party to leave notes to what to remove and what to keep), but that no responsibility is theirs. They would only offer 30% credit not a reprint as per their policy.

• Initial Complaint

  Date:03/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted this business several times about my refund and I’m given the run around about my money. I placed a order that I assumed was delivered to the wrong placed and it’s been over a week since my refund was supposed to process I was told it would process in 48 hours and I would get a email confirmation. I never received a email nor my refund that was told I would get.

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order ******** 
  
  I ordered eight window decals. I was specific with the measurements. The measurements -- what I paid for on the invoice/receipt, is very specific. Signs.com decided to change the measurements (switched the width and length) with speaking with me. The signs are useless and Signs.com wont refund my money. Changing the measurements was not the preferred or only option. Company should have called me first. I was robbed and ripped off by the company that refuses to refund my money. The pieces do not fit the windows.

• Initial Complaint

  Date:03/13/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered a sign from there business : order no# ********  ..did not receive what i ordered ..the sign was a clear piece of plexiglass with lettering on it.. very poor quality .. i ordered a black background with gold lettering sign..
  filed complaint with company ..told i would receive answer in 2 business days ..4 weeks later still have not received refund or what i ordered..

• Initial Complaint

  Date:02/06/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot begin to explain the level of incompetence I have had to endure. I need a simple sign, and I have had to call back and follow up many times just trying to get someone to finish the job. I changed the coloring of the lettering, and was told it was fixed and to wait for a proof. After waiting days I called back and was told the lettering now needed to be bigger. I then waited days for that proof and finally called back to follow up and when I finally did get the proof the lettering was in a different font and nothing that I wanted. I call back again, get it changed and waited for the proof. Again nothing. I had to call back to ask for the proof and someone on the phone changed it to how I wanted it (he sent a picture while we talked) and he said he was sending it to get a proof made and I should have it within 3 hrs, and I should okay it right away so I could finally get my project. It is now three days later and I had to call again to ask for the proof. I was now told that nothing has been done because the invoice still says the original color I ordered (the one I originally changed) and so they need to change that. I told the rep I just want the order cancelled. After being on hold for the cancellation dept, I was told they will call me back because no one is there to cancel my order. The company should not be in operation. There is no place to review online other than here. Reps are clearly from overseas in a call center (you can hear all the chatter), but "the cancellation person is not in yet because they are in mountain time" even though I am calling during their business hours. AVOID THIS COMPANY.

• Initial Complaint

  Date:01/10/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently, ordered dark gray surface of the sign and they printed pure white. After online chatting and emailing images of the sign I received, they agreed that it was wrong color printed. I sent images of the sign that clearly showed the pure white color they printed was not what I ordered.
  First they replied that due to printing the colors may be different from what was ordered. Finally they emailed this:
  “Our color specialist has finished reviewing this and has confirmed this item was printed correctly per how it was ordered and this grey is identical to the file uploaded. This item does not qualify for a reprint and your claim has been closed.”

• Initial Complaint

  Date:12/22/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an initial acrylic sign and was provided high resolution files by our graphic designer. However one of the files didn't appear to be high resolution enough and unfortunately the online software that you use through this company to put in an order does not have any safeguards to catch this. In addition, they're printing team does not pay attention to the quality of their work and let pixelated items go out the door without checking with customers. $140 down the drain, and they take no responsibility. Was getting ready to do a bunch of other locations, but we'll leave negative reviews now and spend the money elsewhere. Terrible company, and terrible customer service.
  
  Do not expect any type of real support or professionalism from their production side.