Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  My name is ****** ******** and I went to SLC Ink in June with the intention of get a tattoo. I had a very negative experience however, and am hoping to prevent this from happening to anyone else in the future.
  
  My consultation was scheduled with Raphael on 6/18/22, and he was an hour late to our appointment. This tattoo was incredibly important to me, so I brought very clear reference photos. He said he understood what I was looking for, and we scheduled to do the appointment on 6/25/22. Unfortunately the design he had prepared for me was nothing like what I'd requested. Not slightly off, it was completely different. I cannot blame the mistake on miscommunication because I even brought a reference sheet with annotations in Spanish just to ensure we would be on the same page. I said that the design wouldn't work, and he spent 2 hours drawing in the back before telling me we would need to reschedule. So I came back the next day at our scheduled time (5pm), but he didn't come out until almost 6pm. He had attempted to redesign the tattoo, but unfortunately while it was a bit closer, it still didn't meet the requirements I had clearly specified. I was there until almost 8pm before I decided that it wasn't going to work out.
  
  Before I left, I asked the front desk if the $250 deposit I had paid would at least cover his design fee, and they ensured me it would. I never agreed to lose the entire deposit; in fact, I asked the front desk what the refund process would look like. The next day, I submitted a refund request, asking for a partial refund. I made it clear that I did not want a full refund because I wanted Rafael to be compensated properly. I never heard back from them until today when I reached back out. They have denied any refund at all. After my experience here, I believe a partial refund is in order. I spent a total of +5 hours waiting on their bench, and his designs cannot be worth $250 when I have literally nothing to show for it. No design, no tattoo.