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Business Profile

Tire Dealers

Christensen's Tire Factory, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:06/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got a quote Feb 17 and agreed to the quote. I wait there for a half hour while my wife picks me up. Then after I leave I get a call back saying they forgot to add labor and the bill will now be $750 more than what was quoted. I ask if they can help cut me a deal and they flat our refuse. Had them change the oil and filter on my transmission as well as fix some leaks on my engine. They said they would have it all done the next day and ready for pick up Saturday. Called Saturday an hour before close and they said it would be done Monday. Call Monday and they said they didn't have a technician in to do the work that day and it would be ready Tuesday. Call Tuesday, still working on it but it will surely be done Wednesday. Called Wednesday and I bet you know the answer... I finnaly got to pick it up Thursday. 6 days later...

    After they did the work. I noticed an oil leak in my driveway. Took it in shortly after and they said there was no leak and it must have just been residual oil. I take their word on it since they are the professionals. So a couple more weeks go by and my transmission starts slipping because now it has ran out of oil. They start making up excuses about how there are leaks there. However my previous interaction with them they said their is no leaks. Even though on 3/17 they said they fixed them in attachment. I find it odd that one week they say there is no leaks but now that a couple weeks have past they start telling me those leaks are there. They refused to help covers the repairs. Or even acknowledge thar they are partially responsible for not doing a good quality check before things got worse.

    I request a reimbursement for causing the transmission to go out. Time and engery trying find ways to work that were not communicated to me. Causing me to look for a replacement car and wasting over 2800 dollars in repairs that went to no good use.

Christensen's Tire Factory, Inc. is NOT a BBB Accredited Business.

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