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Business Profile

Travel Club

Global Travel Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Club.

This business has 1 alert

Complaints

This profile includes complaints for Global Travel Network's headquarters and its corporate-owned locations. To view all corporate locations, see

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Global Travel Network has 5 locations, listed below.

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    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/24/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I entered contest to win free vacation to ****** for two. They called me to say I won and then started talking about all you have to pay is taxes and attend this meeting, blah blah blah. I dont appreciate the false advertising. Free means without doing anything at all. Deceptive practices I frown upon when doing business.

      Business Response

      Date: 01/05/2024

      We have followed up with *****, and worked this out.  She found the text and voicemail from November from ** reaching out to resolve this as well. 

      Business Response

      Date: 01/05/2024

      The call the ****** received, was to verify her entry to the prize giveaway, and during the call she was informed that a sponsor of the promotion had an offer for her if she wanted. The offer included the same stay in ****** that she entered to win, if she attended a presentation. (See below for the exact wording)

      The drawing for the prize ****** entered has not happened yet, so she still has the potential to win the prize package. 

      Here is a portion of the dialogue and how it was explained: 
      Hi ************** am calling with the Rewards department and I wanted to verity the entry you submitted on ******** to win the Hawaiian Vacation Getaway I need to make sure al the information we have Is correct based on your submission. First I need to tell you that this call is being recorded for quality assurance and training.  

      Now I have the spelling of your first name as ******, and last name as ***** is this correct?

      Great ******, now we show you are single is that correct? 
      The entry form shows you are between the ages of 35 and 72? 
      You're currently employed and your annual household income this year will be greater than $40,000? 
      Your entry form also states that you are a US citizen and speak fluent English? 

      Excellent, now that we know all of your information is correct I am going to put it in the system for verification it only takes a second. While we're waiting, I want to Confirm your Zip code as: 

      Ow Wow this is awesome!

      Congratulations, based on your qualifications it looks like one of our sponsors wants to offer you the same say in ****** that you entered to win!!! 
      That trip will be good for 4 days and three nights in Oahu. All you are responsible for is the taxes and were giving you 18 months to use the trip so NO Rush! I need you to grab a pen , a sheet of paper so we can go over your getaway details so Let me know when you are ready. 

    • Initial Complaint

      Date:11/19/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was called by this company and they set up a time with me to do an hour and a half zoom meeting in exchange for a free vacation. I was 100% interested in hearing them out. They wanted my husband to participate. I explained his disability and they didnt care. I asked for this to go to their management and someone to call me back. I never received a call back and never got the email to attend the meeting. I also never received any email with any of their contact information which I was also promised. They were not understanding of my husbands inability to understand a meeting and did not care about his disability. I think the person on the call and their manager wanted to hide this from the company so they did not take it further up. I want it reviewed by someone higher in the company as I dont think a large company would not many an accommodation for someones disability.

      Business Response

      Date: 12/13/2023

      Our marketing director has been reaching out to resolve this issue, however has not had success reaching *******************.  We desire to resolve this if she can return our calls and or texts we are happy to find a solution that works for her situation.

      Customer Answer

      Date: 12/13/2023

       
      Complaint: 20891814

      I am rejecting this response because:
      I received a voicemail and called back and left my phone number and email address and then never heard back. I received a call from another employee today who was calling me based off of being in the automated system not responding to this specific complaint. He said he will have someone reach out to me. He said it might initially be by text. I still havent heard anything new so I dont know why this issue is being marked as resolved as though its waiting on me. I called back and am waiting on them. 
      Sincerely,

      *******************

      Business Response

      Date: 01/05/2024

      We have followed up with *****, and worked this out.  She found the text and voicemail from November from ** reaching out to resolve this as well. 

      Customer Answer

      Date: 01/05/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. I am awaiting a certificate that they are mailing. Then will close this out. Thank you. 

      Sincerely,

      *******************

    • Initial Complaint

      Date:09/25/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We sat through a 90 minute presentation last year with the promise of a ************ vacation. We met with *********************** and ended up signing up for the minimum package. I had asked my sales representative on several occasions for the information to fulfill our promised trip. He always deflected saying it was in an email but I never had said email, then it was that hed get back to me and eventually no response at all. It was infuriating. Ive been trying to reach out as we have been planning to go to ************ this October but have not heard back at all. Ive been emailed, sent a ******** message, called the two different phone numbers I could fine and left messages for a ****** and ******** as well as sending a text to a ******* at the phone number that the customer service option gave when calling the main line. Im not surprised as seeing all of these other reviews I should have known better. I didnt file a complaint until now because I didnt know that I could do that, Id never heard of this. We are trying to go to ************ and already had this trip promised so Ive been trying to contact them recently and without any response stumbled upon the BBB page from my ****** search.

      Business Response

      Date: 10/03/2022

      We have already spoken with ******, and assisted her with her promotion. She has our information in case she needs further assistance. 

    Global Travel Network is NOT a BBB Accredited Business.

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