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Business Profile

Tree Services

Prestige Tree and Landscape, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

This profile includes complaints for Prestige Tree and Landscape, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Prestige Tree and Landscape, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a chip drop from this company through the CHIPDROP website. I have requested chip drops from Chip Drop for years now and this was the first time that Prestige Tree and Landscape delivered to me. I was astounded to see what was delivered to my property. Half of the delivery was wood chips and then burried at the bottom were half of branches in full. I tried to work through the pile but ended up getting hardly any wood chips. This was the worst quality of wood chips I have ever experienced. i have one full garbage can of just branches and ran out of room so I tried call the business and spoke with a young man who said someone will come that night (3/1/24). I waited and no one showed. I submitted a request on their website and got a response that someone will come Saturday. No one showed and no notice they wouldnt either. I sent another message to them Monday and was told they that will come Monday and yet again, no one showed. I waited until today and sent another message and have been told that someone will come to pick them up. I am leaving a 1 star review as this was the businesses error in the first place with a very poor delivery of what are considered branches. I have had to reach out multiple times with no follow through from this business. I am not able to discard these branches due to how many there are. But this has been a nightmare working with this business.

      Business Response

      Date: 03/06/2024

      The complaint has been resolved home owner asked you to remove already.

      Customer Answer

      Date: 03/06/2024

      I sent a communication yesterday that I would like to cancel my complaint. The business has reached out and resolved the issue that we were working with.

    • Initial Complaint

      Date:05/15/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Gave company cash deposit of $1,035.00 using Venmo and personal check. Product and services were not delivered.

      Business Response

      Date: 05/15/2023

      Work was complete and finished we can have some one stop by see what more work they are wanting. 

      Customer Answer

      Date: 05/15/2023

       
      Complaint: ********

      I am rejecting this response because:  Prestige Tree has not delivered or planted the trees they were to furnish us.  They have not been on our property since I gave them the deposit on March 22, 2023.  We have text messages from them saying they were coming to plant but they never showed up.

      Sincerely,

      ******** ********

      Customer Answer

      Date: 06/09/2023

       
      Complaint: ********

      I am rejecting this response because:  Today is June 9th at 10:30 am.  I am rejecting the response from Prestige Tree because I do not believe it is in good faith.  On May 25th at 1:03 pm they called my cell phone to advise me they had received my letter of cancellation and would reimburse me $1,035 in compliance with the letter.  I have not received any money from Prestige Tree as of today.  They subsequently communicated to the BBB that they would send certified funds by mail.  As of this date I have not received any funds.  Consequently, I do not believe my accepting their statement guarantees they will pay me.  I would appreciate continued assistance from the Better Business Bureau to help me recover what I am owed.

      Sincerely,

      ******** ********

    Prestige Tree and Landscape, Inc. is NOT a BBB Accredited Business.

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