Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We met Integrity Travel at the Home Show at the October 24' Mountain America Expo. We signed up to listen to their sale pitch in exchange for 2 gifts. First gift, "*************************" aka Disneyland tickets. The second gift a trip to ******. We went through the sales pitch and decided not to go with the business. We had a very concerning experience where they sent us the contract to review, and it signed and executed the contract, on our behalf, and charged our card, all without any input from us. We were able to get the charges reversed and money back. However, during the contract negotiations they also offered to through in a third gift, a cruise. When we ultimately decided against purchasing, they have failed to provide any of the gifts. We have contacted their directed contact, called the ******************* in *********. The ****************** has stated they are only the number you call to make reservations and pay billing and that this needs to go through Integrity Travel. Integrity Travel has since stopped all correspondence. Our complaint is the violation of state code for offering incentives to listen to a presentation, and then not fulfilling that offer.Our Zoom presentation was scheduled on 10/18/24 at 3pm. Which we attended. We spoke with ********, the supposed owner during contract negotiations and the refund of the illegitimate contract execution and subsequent charge. ******** also added the cruise to the list of gifts. We received the refund on 11/5/24. We inquired about the un-received gifts again on 12/11/24 to Sundance. We reached out to the ****************** several times, speaking the first ****** and then *******. An email correspondence with ******* was started on 3/24/25 with their management reaching out to Integrity Travel. There have been multiple subsequent attempts by the ****************** to reach Integrity Travel with no success. We are hoping that the BBB can help in making us whole. Thank you!

  Business Response

  Date: 04/23/2025

  There is apparently a mix up here that we can easily fix. Any gift that was promised to you for attending the presentation will be honored. We will double check the system because those are normally emailed to the client before they even start the presentation. As far as any cruise or other PURCHASE incentives; That is exactly what they are. Once the client rescinds the membership, that rescinds any and all benefits of that membership. The Gifts for attendance will be honored within 2 weeks of today. Happy trails! Make IT Happen.

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were pushed to sign up for integrity travel club on friday (it's a once in a lifetime opportunity if you say no this deal will never happen again so you have to do it now without thinking) next day we had a chance to think about it and called to cancel they were closed due to the weekend. So Monday I started calling bright and early off and on all day. I was told someone would call us back at one point. (Never received call back I have spoke to the fulfilment center and I was told it is getting escalated to management but keep trying to call the number provided.) So long story short I have emailed and I have called nonstop for 3 days with no response. I can't even get a real person now. I feel frustrated with the whole thing.

• Initial Complaint

  Date:08/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have misrepresented the service. When I signed up they said if at any point I was not happy they would buy back the contract and I would receive a full refund. After exploring the service more I realized it does not suit my needs and I have tried to call for a refund over 10 times. They have said they would give me a refund multiple times along with telling me they would have someone in a different department call me. I have spoke to many different people, as well I have not gotten an answer many times. I still have not received a refund though. I have not used the service at all. They are continuously attempting to charge my card more money. I have blocked them on my card and removed all my money from the card. However they keep attempting to charge me more while promising me a refund.

  Business Response

  Date: 10/29/2024

  To whom it may concern,
      Integrity Travel has been working with ********* **** for the last month in order to resolve any complaints or concerns that she has had with her membership and the incentives promised for attending the presentation and purchase of her membership. It is important to know that ALL issues have been resolved for both parties and she remains a member in good standings with all of the benefits and savings that were promised when she became a member. It is equally important to know that Integrity Travel has recognized the issues that created this scenario, mostly attributed to the overwhelming response to our program, over 2300 guest memberships  and Full Access or Premium programs since February 18, 2024. We experienced a situation a couple of times during this period that we ran out of our vouchers and had to order and ship instead of delivering at the presentation. We have a new system that allows our fulfillment center to send them directly through email or **** rather than sending to us at the beginning of the month and then off to  to the client.This will greatly reduce the time of delivery and creates a seamless process reducing the chances of this lag time. Our goal is to bring price integrity to the industry and we greatly apologize for any of our shortcomings in our process and best practices as we grow in this community.
  Thank you all,
  Integrity Travel

• Initial Complaint

  Date:04/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We attended the Autorama car show on 4/6/24 where we entered to win a door prize. We won the door prize which was a trip offer from Integrity Travel. We had to attend a presentation to receive the trip. We attended the presentation on 4/10/24, where we received our door prize and also enrolled in their travel club. We paid a $400 deposit that night and signed a contract agreeing to monthly payment. Our personal circumstances changed and we decided we would not be able to use the travel benefits for the foreseeable future. On 4/16/24 I began try to contact Integrity Travel to cancel our membership and discuss getting our $400 refunded as we had not used any of the resources and we would not be able to use our door prize trip. I called the number included in our enrollment email. This number directed me to their "Fulfillment Center" they said they cannot not cancel accounts for Integrity Travel and I would have to call a different number to talk to the membership department. I have attempted to contact that number 7 times since 4/16 and it's always been sent to voicemail. The fulfillment center did pass along a message and a phone number from Hawaii contacted me on 4/18 and was very irritated with me and said he would get back to me on 4/19 and then hung up on me. During this call he said the recession period was 3 business days, which would have been 4/15. However, even if I reached out on 4/15 instead of 4/16 I would still be in this same process and past the recession period. He did not return the call on 4/19 or answer when I attempted to reach out.

  Business Response

  Date: 05/10/2024

  Clients can cancel their membership within 3 business days of purchase. All one needs to do is start the process within that time frame. Integrity Travel's commitments with the fulfillment centers, merchant accounts, and contractors begin after that time and our obligations are to all parties involved. We spoke with this family and agreed to cancel the membership due to their hardship. It is our understanding that this dispute was settled after the letter was written to the BBB partly due to the process that was set up in our mail retrieval process. This has been rectified for communication reasons ,however, please note that all that is required to cancel a membership within the 3 days is a postmark date. Our contracts clearly state this. IT will also offer a guest membership to this client in hopes that in the future, when circumstances change, they may choose to experience the full travel savings they were interested in when signing. We will also offer a credit for the deposit on any program they feel will work for them. 

  Thank you, 

  Integrity Travel