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Business Profile

Wholesale Auto Parts

PermaPlate Company, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for PermaPlate Company, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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PermaPlate Company, LLC has 2 locations, listed below.

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    Customer Review Ratings

    4.65

    Average of 189 Customer Reviews

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    Review Details

    • Shannen B

      Date: 07/02/2025

      I purchased a PermaPlate warranty plan in October 2020, which was supposed to cover leather and appearance protection. I filed a claim for a loose inseam on my drivers seat, but received poor customer service and no follow-up unless I initiated contact. My understanding is that leather seats are covered, and I believe my claim should be honored. If ************* vehicles are known for these issues, PermaPlate should not offer coverage if they intend to deny such claims. I request that my seat be repaired under the warranty or that I receive a refund for the warranty plan.

    • Raul M

      Date: 03/24/2025

      Had the windshield replaced on my wife's ****** Crosstrek recently and I am EXTREMELY unhappy! I was told by the ****** dealership where the vehicle was purchased that this insurance was a necessary add on and that OEM parts would be used if the windshield ever needed replacement and this was the first LIE. I submitted a claim via PermaPlate and they never informed me that there was an option on what type of windshield would be installed. I mean isn't it obvious that a 3rd party non official windshield is NOT what anyone would want? Long story short a subpar windshield was installed and it is nowhere near the quality of the OEM ****** windshield. The windshield installed is absolute garbage and it was not sealed properly to top it off! Don't ever use this company and beware of their dishonest practices!

    • Paulo R

      Date: 09/04/2024

      I am writing to express my disappointment and frustration with your company's handling of policy disclosures, particularly regarding the non-cancellation policy.Two years ago, I signed up for your service with the understanding that it would meet my needs. However, when I recently attempted to cancel the service, I was shocked to learn that your company has a non-cancellation policy. This crucial information was never disclosed to me at the time of signing up. Had I been aware of this policy, I would have reconsidered my decision to engage with your service.I find it unacceptable that I was only informed about this policy after two years when I proactively called to cancel. Transparency is a key aspect of customer service, and withholding such important information feels deceptive and misleading.I request that you review this matter and provide a fair resolution. I also urge you to reconsider how such policies are communicated to your customers to prevent future misunderstandings.I look forward to your prompt response and a satisfactory resolution

    • Cynthia F

      Date: 09/04/2024

      Excellent customer service. Scheduled repair was within days of me contacting them. Technician was on time, professional & was efficient. He explained what the process was & what I should expect. It was a pleasure to work with this business & the technician was outstanding!

    • Maria R

      Date: 08/30/2024

      Excellent, highly qualified service personnel. Had extensive experience with this problem, fixed it quickly, and took extra time to let the repair set and make sure it was truly fixed. The technician was comfortable to be with and reassuring.

    • Derek W

      Date: 08/21/2024

      Customer support was quick and they made an effort to make sure I was taken care of.

    • Jimmy R

      Date: 08/20/2024

      Excellent and expedite customer service. The technician was very friendly and professional. I am glad I took this insurance

    • Elisabeth W

      Date: 08/14/2024

      Excellent customer service, quick and efficient. Happy with the work and service I received.

    • Al Q

      Date: 08/13/2024

      I contacted Safelite Auto Glass when my windshield was broken. I did not stop to think that I should have called my insurance Company (Perma Plate) first. Perma Plate contacted me and walked me through filing a claim, and then handled payment to Safelite, so process was seamless. I was extremely happy with Perma Plates Friendliness and professionalism.

    • Larry S

      Date: 08/09/2024

      Excellent customer service. Our technician was friendly, professional and explain everything that he was going to do to our vehicle.

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