Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They installed our windows and in so doing they damaged a small portion of our siding and I have called them several times and they keep saying that they will come out and fix it. And now after nearly five months they have never been out here to fix it.

  

  Business Response

  Date: 04/18/2025

  So sorry about this! We had a note on his file back in December that our siding contractor was contacting him and resolving the issue, so on our end we thought it was handled. We will contact the customer right away to resolve! Thank you!!

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a dog door insert for my sliding glass door. First guy who measured sent the incorrect measurements. When they came to install the dog door they gave me a 2 hour window and were an hour late. No courtesy call. When the dog door was installed there were gaps on top/bottom and on each side. This resulted in letting in massive amounts of cold air increasing my heating bill while they fixed the issue. When they called to install the correct door, they gave me another 2 hour window 2-4. When I called the company at 530pm they couldnt get a hold the installer. Reschedule, I was told they would be there by 7am. Didnt show until 9am I did have a missed call and silent voicemail. After the job was complete, I signed a completion agreement. Saying I will pay with a credit card. When I called they said they had no act on file. I asked the company to work with me on the price. I was told that their management was in a meeting and that they would have to call me back. Never received a call back and found money removed from my bank account without my permission 6 days later. When I called to figure out how/why they did this I was told that I agreed to using the same information as my deposit (which was an electronic check). That was her hard stand. When I tried to call to get a copy of the contract thats said I agreed to this, they screened my calls.

  

  Business Response

  Date: 03/07/2023

  There was a mismeasure on this job, which can happen from time to time. We rushed the remake but there was a scheduling issue. Due to the issue, we gave the customer $150 off, which was over 10% off the contract price. He asked for more but I could not do a deeper discount. Instead, I sent a $50 gift card for the trouble with scheduling. I genuinely felt bad he had a couple mishaps when that is not our norm. He signed a completion and I ran the balance less the discount using his approved method of payment. His contract was docusigned and it did state the balance would be run on completion. When he called I did offer to reverse the Ach and do a credit card instead, but he hung up on me before we could do that. The offer to do that is still available to him, and I said we would waive the credit card fee. I did email his documents to him. I am not sure what further resolution he is after, we have compensated him $200 toward a $1395 job and apologized and owned our errors. Sometimes things happen that are not ideal, which we recognize, but we truly have tried to make it right. 

  Customer Answer

  Date: 03/08/2023

   
  Complaint: 19551846
  
  I am rejecting this response because: It is missing multiple issues to save face for the company. Blaming my frustrations as a cause for not being able to remedy this situation over the phone. Not offering an apology and instead being extremely defensive instantly upon returning my phone call. The image of the contract that was sent to me was blurred so I was unable to verify that it stated they will take my act information off of a digital deposit check. I signed a completion contract that stated I would be paying with a credit card. So where they removed money from my act without any notice to me was not appropriate. I expressed my appreciation of them attempting to remedy this situation. But they never once addressed their fault in accessing my personal information with absolutely zero notice. 
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/10/2023

  The customer has DocuSigned the contract and I have supplied a clear copy of the contract. I have taken extensive measures to rectify the situation, give compensation, and offer to switch the method of payment. At this point, I don't see anything further than can or should be done. Unless the customer wants to change method of payment, the job should be complete.