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Business Profile

Womens Clothing

DownEast Outfitters, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for DownEast Outfitters, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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DownEast Outfitters, Inc. has 27 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/22/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought 2 King size duvets early January 2025. One of the duvets was a queen size and had a quarter sized hole in the middle of it. I had done a delicate wash in cold and hung to dry over my banister and noticed the hole and that it did not look big enough to fit my king size duvet. That is when I measured and realized it was a queen. I tried to take it back and get the king size not even mentioning the hole I found. The manager said that since I had washed it and that it was a final sale she would not exchange for a king size. She would not do a thing to make it right. I understand final sale but the only description of the duvet said King. Am I supposed to pull the duvet out of the packaging in the store and measure it to make sure it is in fact a king size. She wouldn't even exchange for the correct size that I paid for. I was so frustrated and went back a few days later and talked with another girl. I told her she should at least give me the difference in the price from a king to a queen. It was around $27 dollar difference. Finally, she said she would like to but since they cannot return a final sale, I would have to talk to the manager who was not there at the time and who was so rude anyway. I gave up... I have been a great customer for so many years. Even buying from them way back to 1992-93. Probably shopped at one of their first store ever opened. I don't know what happened to them over the years but there is little to NO customer service. It is fraud how they are running their business now. The are mislabeling their products. BUYER BEWARE!!!!

    DownEast Outfitters, Inc. is NOT a BBB Accredited Business.

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