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Business Profile

Accounting

Better Accounting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Accounting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired her firm to provide services, and April the President just stop communicating without explanation when we items pending such review of budget and planning for the new year. However, I moved on to another company due to blatant rudiness. Now it was identified that she filed the taxes wrong and I have asked her to correct them but she has yet to respond on when they will be corrected. If she can not correct this major in a timely fashion I will be seeking damages that we have incurred due to this error and delay in fixing it once identified.

    Business Response

    Date: 03/06/2023

    Please accept our sincerest apologies for the delayed service and for any rudeness you may have experienced.  We strive for excellence in our work product, promptness in our communication, and to treat our customers with the utmost respect.  We apologize that you had a different experience.  On Monday, February 27, 2023, we prepared and completed a filing per your instruction.

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