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Business Profile

Cabinet Supplies

Cabinets To Go

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabinet Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last August we had Cabinets On The Go put in new cupboards & when the guy finished he handed me a can of putty & a paint pen, saying: "you might need these."
    Little did I know since he put them in that the paint was just fading away. It is the inside the cupboards
    as well. It's only been a year & my cupboards look like they're 10 yrs old! I also had tile put in & now the grout is crumbling!
    I contacted the business here & they finally had me talk to someone from who I thought was from Tennessee, but I think it could've been N. Carolina. They looked at pictures & after a day or so they said that my problem wasn't on the lifetime warranty & they would send me the same stuff the installer did. She wanted me to sign something on docusign in order to receive those items. I didn't want to sign them in case there was a different route I could take. If anything, this should be covered under the lifetime warranty.
    The case # is ******
    The phone number is ###-###-####
    This is the first time ever doing something like this, but I believe they should rake care of this because, what type of company hands you some putty & a paint pen & says that you'll probably be
    needing this!
    Kind Regards,
    **** *****

  • Initial Complaint

    Date:07/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We placed an order on 5/5/22. On May 25th, 2022 we received a partial cabinet delivery containing a broken cabinet and broken clips. We are missing 6 cabinets from our order that's been paid in full. It's been over two months since we received our delivery. The store admitted to missing these 6 cabinets on the delivery, which are sitting in their warehouse. They simply will not ship them. We have a claim filed for the broken items (claim # *********) which we are continually receiving emails from customer service saying there is no update on shipment. We have called the Salt Lake Store several times regarding shipment of the missing cabinets and can get no answers from Matt and Richard (the store manager). When we ask for corporates phone number or an executive resource that could rectify the issue we are denied. This delay has caused us time and money. We are unable to finish our new build due to this issue. The company is offering zero resolve to their mishap in shipment. We asked for a full refund and for them to come get the cabinets they did deliver, but they said no refund for open cabinets. We would like a full refund, so we can take our business else where. After two months we have patiently tried to resolve this issue with the company and have given them the opportunity to make it right. However, we haven't had any progress or positive result. We are asking for your assistance and expertise.
    Kind Regards,
    ***** **** *******

Cabinets To Go is NOT a BBB Accredited Business.

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