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Business Profile

Clinic

Highland Springs Specialty Clinic

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Highland Springs Specialty Clinic's headquarters and its corporate-owned locations. To view all corporate locations, see

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Highland Springs Specialty Clinic has 7 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/15/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This regards a bill being sent to my wife, *********************************** This business continues to bill ** for a visit that was done online with 0 copay. I have requested in **** terms and very nasty terms for many months that they rebill this or show me a date of service. They fail to do anything but send another bill. From what I could see in our EOB's, they billed one visit as in office instead of telehealth. They refuse to fix it, they refuse to respond.I want this $25 bill to stop coming. We don't owe them anything. If they have misbilled things, it's between them and the insurance company. I can't fix whatever error they made when they submitted the claim.We owe them 0. It's between them and insurance

      Business Response

      Date: 01/24/2024

      Hello,

      My name is ********************* and I am a Manager in the ************************ with Valley Behavioral Health.

      We have been in communication with the program that the services were provided and we were able to resolve the issue with the balance that was on the clients account.  The client will not be charged for the service in question and the account has been adjusted.  At this point there is no balance on the clients account and no further statements will be sent.

      We are so sorry for the the inconvenience and undue stress that this has caused the client.

      If you have any further questions please reach out to me.

      *********************

      **********************

      ************

      Customer Answer

      Date: 01/24/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    Highland Springs Specialty Clinic is NOT a BBB Accredited Business.

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