We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Convenience Store

Maverik, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

This profile includes complaints for Maverik, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Maverik, Inc. has 87 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 29 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The store on ***************** in ************** has a new automated money collection system. It is not counting the coins accurately. I ended up paying over two dollars for a night of it is $1.30. Employee was watching me. I just said keep putting in money

      Business Response

      Date: 05/06/2024

      Hi ***** -

      Thanks for letting us know about this.  I am sending you a Maverik Gift Card in the mail for the inconvenience.

      Thanks for shopping with us.

      *********************

    • Initial Complaint

      Date:03/14/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 29, I stopped for gas at Maverik on Main Street in Cedar City, UT. The posted price for regular was $2.99. I gave the clerk my credit card and went out to the pump and the price had been changed from 2.99 to $3.17. I canceled the purchase before buying any gasoline and went into the store and told the clerk what happened. He simply shrugged and did not respond. That day Maverik put a hold on my credit card for $150 and has not removed it. I called Alyssa, the store manager at ###-###-#### simply to ask the store to remove the hold on my credit card but she has not returned my call. I feel the store tried to overcharge me but my concern at this point is simply that I get the hold off my credit card.

      Business Response

      Date: 03/25/2024

      Hi *** -

      The hold should have fell immediately after the cancelation.  Sometimes it takes longer depending on the bank.  It can be confusing for sure, but we do not keep holds on, the bank or credit card company does. 

      Please accept our apologies for any confusion on this matter.  We appreciate your business.

      Best Regards,

      Travis G***

      Customer Answer

      Date: 03/25/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      *** ******

    • Initial Complaint

      Date:10/19/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 16 and 17 my bank statement shows charges from Maverik Nitro card.
      I did not go to Maverik at all on those days, or even recently.
      It seems that my nitro card is not a secure method of doing buisiness.

      Business Response

      Date: 10/30/2023

      Hi! 

      Customer Service
      Your satisfaction is a priority to us, and if you have any concerns, or if you'd like to let us know how awesome we're doing, we'd love to hear from you!
      As always, your local Maverik Customer Service team is here to help with any outstanding issues. Feel free to contact us directly at ###-###-#### Monday through Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 4 p.m.
      ***************************
      ********************

      Once you contact them, they will be able to help.

      Thanks.

      Customer Answer

      Date: 10/31/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *******

    • Initial Complaint

      Date:10/17/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ten transactions attempted with Maverick's Nitro Card at the Maverick located at *** * ******* ***, Payson, AZ 85541 as follows:
      $1.63
      $42.70
      $48.55
      $1.09
      $1.09
      $1.09
      $36.30
      $36.35
      $1.09
      $54.80

      The Nitro card (****** **** **** ****) is linked to my checking account, but the above charges were declined for an illegitimate reason since the checking account held sufficient funds to support these charges.

      I produced an alternate form of payment since goods were already received (gas and coffee).

      The declined charges above were resubmitted for payment automatically even though the goods had been purchased with an alternate form of payment.

      Accordingly, I have now been billed twice for the same goods - once with an alternate form of payment when the initial charge was illegitimately declined and a second time due to the automatic re-attempt from the Nitro card.

      Upon calling TeleCheck Services, Inc.
      ATTN: Resolutions Department
      ** *** ****   Hagerstown, MD 21741-6806
      Tel: ###-###-####

      and speaking with no person who could adequately pronunciate and legibly convey spoken English, I was finally told that the refund, if at all, would take 30 days. I was given no confirmation number of the call and was provided no first and last name of the person helping me. All I know is her name is Nancy.

    • Initial Complaint

      Date:06/03/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      New Maverik franchise in town so I signed up for a "Nitro" card two months ago. Against my better judgement, I provided their app with my personal bank details and allowed them to verify my bank account. The retailer claims you'll save 10c/gal if you participate. Tried the Nitro card multiple times and it was declined by *********. For the record, I've got an 800+ credit score and my personal bank account always has enough funds to cover a gas fill up. Called Telecheck and got an overseas call center with a script. Was told to try it again "in a couple days". Two weeks later, same result. Called Telecheck again, same script, same result. Called Maverik HQ, was told it's Telecheck "fault" and this happens "all the time". Tried again to reestablish my bank details with the app but rather than doing the login passthrough, I opted to do the longer bank micro-deposits route. Reestablished a new PIN. Waited a day, logged back into the app and successfully reported the two micro deposits. Should be good? Nope, denied at the pump again. ********* again sends an email with some vague reason and refers you to their call center. My home address is a mile away from this Maverik station. There should b nothing unusual about making a purchase there. I bank with a large credit union. We REGULARLY make purchases with this account with other retailers without issue. It strikes me that Maverik is using this "Nitro" program as an elaborate bait & switch. Once you're denied the Nitro discount at the pump; you're going to fill up there anyway. Am I right?

      Business Response

      Date: 06/19/2023

      Hi **** -

      My name is ********************* and I work for Maverik.  First let me apologize for your Nitro Card issues,  If I was in your shoes, I would be annoyed and upset as well.  

      For your information, Fiserv runs and operates the Nitro Card, they are the card company, we just have our name on it.  Our customer service team contacted ****** and I am told this issue is now resolve and your card is approved.

      If that is not the case, please let ** know at ****************************************** or you can contact me directly at ************************************************  

      We know you have a choice of where to shop, we thank you for shopping at Maverik!  Please have a great day.

      Thanks for your time,

      *********************

      Customer Answer

      Date: 06/20/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:04/11/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today on 4/11/2023 I went into a store to use my trail points for a $5 gift card, and they tried to charge me $5 so my 500 points plus $5 on top of that so I left, called customer service like I was told to do, then they hung up on me. Been trying to email them as well with next to 0 ppl luck. They also came and took away my gift card as I was leaving.

    • Initial Complaint

      Date:12/27/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a nitro card last week and I haven't been able to use it. I called twice the card department to have my issue resolved. Twice, they read to me why my transactions have been declined (lack of funds or unpaid balance). However, none of those 2 reasons apply (I have 10k in my bank account and never had an account with maverik so I couldn't possibly have an unpaid balance with them).Card department then told me that they will update my information and my card should be working after 24hrs. But, nothing. I got 2 full tanks of gas and couldn't use my nitro card (so, no points, no discount....).That's very frustrating. **************** eventhough I explained that we already updated my information and my card is still not working, will just repeat over and over the same speech, like a robot but, don't get anything resolved. I'm ready to close my card and go somewhere else.

      Business Response

      Date: 12/28/2022

      ****************,

      Please accept my apologies.  Unfortunately, the Maverik Nitro Card has to be connected to a valid bank account to receive the discount.  We do not manage the banking information, a company called Fiserv manages the Maverik Nitro Card and guarantees funds.  You will have to update your information on your account so they can connect to your bank account. 

      I hope this helps, we appreciate your business.

      *********************

    • Initial Complaint

      Date:11/23/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/21/22 I purchased a few item inside store 559 on ********** in **************. My card was charged for an additional ****** and cleared the rest of my money in my account 3 days before Thanksgiving. I was told it should go back on there in 30 minutes. We'll it didn't so I started to panic. Then was told by maverik it was a 24 hour hold. Well 24 hours went by and then was told by maverik that they didn't have access to transactions and that my bank must be holding. Contacted my bank and they said it's maverik that has a hold on everything. Went to maverik and called again in a desperate attempt to get Thanksgiving money for my family since maverik decided to hold it all.. now I should have Thanksgiving dinner purchased and begin preparing but I'm still waiting for maverik to release a hold on all my Thanksgiving money. Sadly my family probably won't have one this year because of this. Hope you are happy with yourself maverik. You destroyed our holiday.

      Business Response

      Date: 12/02/2022

      ****************


      Thank you for your note.  I apologize for any inconvenience the pre-authorization may have caused you. 

      In the future, if you pay inside the store, you can skip this process.  This hold is done through a credit processing company and with the bank.  It is to drop as soon as the transaction completes.  Unfortunately, this one did not fall off right away due to the banking system.  I assure you that the hold was released on our end.


      I have your information and my team is going to send you a Maverik Gift Card to just say thanks for shopping at Maverik.  I know this doesnt correct the bank releasing the hold, but we are sorry if this caused hardship.

      Sincerely,


      *********************

    Maverik, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.