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Business Profile

Electrical Contractors

Empire Solar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical Contractors.

Complaints

This profile includes complaints for Empire Solar's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Empire Solar has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Empire Solar

      9 E Exchange Pl Ste 400 Salt Lake Cty, UT 84111-2755

    • Empire Solar

      595 E Brooks Ave STE 307 North Las Vegas, NV 89030-3975

    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/08/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My father, ******* *******, bought solar panels through this company. He has made several attempts at reaching someone because one of the panels is damaged and he needs it to be repaired so he can get the maximum benefit of power collected. During the sales process he was told that he would receive a credit from the "government" for having the panels installed. This is the main selling point he based his decision to have the panels installed. He made it very clear to the sales representative that he was retired and had no gross income. When he attempted to collect the credit, he was told he could not because it was a credit on income through the IRS. He was given misinformation to deceitfully convince him to have the panels installed. He was given the explanation in Spanish and when he went to sign the contract it was all in English and nothing was explained. The credit company is now stating he will pay a total of $74,000 when the panels originally were supposed to be $29,000 with the $10,000 credit. I feel the sales tactic was predatory and discriminatory towards my father and now they are not even attempting to assist him in having the panel repaired and they are not collecting power as they should. He has faulty solar panels and has to pay without having someone repair them. This in unethical and dishonest business practice.

    • Initial Complaint

      Date:08/30/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had problems with this company since the day they install the solar ! They over charge me and did complete order. I was trying to get someone who can help but they always make me wait and never respond to me. I need to change my roof and they are not exiting anymore! I got job not done and also I pay too dollar to third party company for loan for solar panel. I have nobody to help me. I speak different language and they trick me and lie to me and make me wait and pay for the solar and didn’t do Instalation what they charge me for . Please help me to reduce bill for solar because they didn’t install that aluminum coating that they charge me for .

    • Initial Complaint

      Date:08/10/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased solar panel system from empire solar in 2020. From the beginning i complained to them that my solar is not producing enough energy and might need more panels. They said to give it a year for it to work. It needs to recycle. I waited for a year, same problem and worst. Found out that my system is outdated 3g and needs to be changed to a 5g. Found out also empire solar filed bankruptcy. Who will service and honor the warranty for my solar. I researched more and found out that i need to contact goodleap the financier of the solar. I been contacting them also and they keep saying that management will call me back. I been waiting 1 month and no call back. So i keep calling and they keep telling me the same thing. Im paying for my solar and nvenergy. My electricity bill along with solar monthly payments?? Its ridiculous and i dont know who to ask for help. Please can someone help me out.

    Empire Solar is NOT a BBB Accredited Business.

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