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Business Profile

Internet Providers

Chipr Home Solutions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/21, my girlfriend and I were approached by a door knock salesperson. Initially, we were told that he was a representative of AT&T. During that time, there was no mention of his actual employer (ChipR). He told us that they are offering a promotion bundle package with 500MBPS internet service and two cell-phone lines for $75.00 Our current plan was with Spectrum and we were completely ok with what we had. The only reason we switched was because of the pricing that the doorknocker gave us. As skeptical as we were, I made him confirm via text message to make sure he was 100% right on his pricing otherwise please don't come to our house to set up the service. He confirmed the pricing and stopped by our home. In the same week, I canceled our previous service and signed up with him. We ended up getting stuck with a $253/month bill. After days of attempting to reach out, he blocked us and only unblocked me when I sent him a message that I will file a complaint with the DTPA in Texas. We have been in touch with the regional manager and now it seems he is not responding anymore and interested helping us further resolve this huge issue. The doorknocking salesman lied to get us to sign up and they have not fulfilled any parts of their promises to us.

    Business Response

    Date: 01/08/2024

    Hi ******,

    Thank you for bringing this issue to our attention. We apologize for the inconvenience and frustration caused by the misquote and subsequent stress that came afterwards. We've spoken to the sales representative that helped process your sale and have trained him on how to make sure this doesn't happen again. If you do have any other further questions, please reach out to AT&T Support at ###-###-####.

    Regards,

    Chipr

    Customer Answer

    Date: 01/10/2024


    Complaint: ********

    I am rejecting this response because:

    This is 100% gross negligence and breaching a contract with clear intent by Jared Jones attempting to avoid communication with me by blocking me. For ChipR to just suggest that this type of incident won’t happen again does not change anything with how this situation affects me as a consumer. 

    AT&T is no longer relevant because it was a ChipR sales representative that approached my house. 


    Sincerely,

    ****** ****

Chipr Home Solutions is NOT a BBB Accredited Business.

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