Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I prepaid to have results of a lab test explained to me by Dr. L***** however I decided not to have the testing done so Dr. L***** did not provide any services for this amount rendered. When I asked for a refund she indicated her office does not give refunds and I can have a credit to use additional services if I wanted. I did not want to have any services by her and this is why I did not do the other testing with an outside lab. I had once appointment for that I did pay for and other than that I have not had any other services; I just want my $200.00 back.

  Business Response

  Date: 07/14/2023

  This patient signed paperwork that informed her that payment is due at the time of service. This includes fees for labs ordered that I feel is medically necessary. This patient paid these fees and I did not hear from her for over 2 months until she contacted me through direct messaging on Instagram expecting a medical consult through social media. I informed her that she needs to make a follow up appointment for a medical consult and that I do not do medical visits or advice through social media. This is when the patient became angry and sent threatening messages to me and then demanded a refund, something my practice does not provide.  

  
  

  Please let me know if you need any other information, thank you 

  Customer Answer

  Date: 07/14/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I did not ask for a medical consult through IG. I told her I was not going through with the lab testing because I didn’t like her as a provider from the first appointment and I didn’t do any lab testing and didn’t like that she only provided services online. So I wanted the money back that I prepaid for her to give me my lab test results. NO OTHER SERVICES WERE SONE OR REQUESTED. Some times it’s hard for a provider to understand that someone doesn’t feel or have a connection with them. I simply wanted money back for lane she want going to have to do any work on because I wasn’t going to do them. Telling a business if they do not provide a refund on services never rendered is not threat, if a refund was not given then I would leave that in online reviews and with the BBB that is how it works when a business wants to keep money for something never done. I am ok for her to deduct 25.00 for a kit she shipped me that I did not use. I never signed an agreement that said I would give her money for work not done. I will agree to a $175.00 refund. If not I will do as the BBB has suggested in their online suggestions. I didn’t agree to just giving money and I was never told no refunds. 
  
  
  
  Sincerely,
  
  ********* ********
  
  

  Business Response

  Date: 07/14/2023

  This is not what happened, the patient sent lengthy medical information over instagram expecting a consult and got angry and threatening when she was informed an appointment needed to be made. Therefore she expected medical advice from someone she claims she did not like as a provider. Payment due at time of service, meaning both labs ordered and visit. This is my last correspondence to this issue, I am a busy provider and unfortunately have no more time to devote to this. Thank you 

  Customer Answer

  Date: 07/17/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  I did not agree to a non return policy. A business must  know how to tell the difference between anger and not feeling a connection with a provider and accept that. It does not mean you can keep my money because you’re upset for me saying I did not like you as a provider. Keeping money of a patient for lab work that was to be done at another lab which would have been l paid by me directly to the lab not to Amanda Lucero. I paid to have mentioned labs explained to me which did not happen because I didn’t do the labs and as I said did not like her as a provider. Refund my money this is poor business on Amanda Luceros part and I will do as the BBB guidelines suggests, that is not a threat and neither is asking for my money back and saying that I will report to the BBB as the site suggests. I agree as to $25.00 less for a kit in which I did not use. I expect a $175.00 refund, no time was taken but my money was.
  
  
  Sincerely,
  
  ********* ********